Lincoln Investment · 4 hours ago
Senior User Experience Designer
Fort Washington, PA
Full-time
Hybrid
Senior Level
7+ years expLincoln Investment is an independent broker dealer and registered investment advisor recognized as one of Philadelphia's Top Workplaces for over ten years. They are seeking a Senior UX Designer to lead human-centered discovery activities, facilitate workshops, and translate insights into user journeys and actionable designs while collaborating with Product Managers, Engineers, and Business Stakeholders.
Insurance
Hiring Manager
Shere'e Brown, M.S.
Responsibilities
Lead design thinking workshops, including:
Discovery and problem-framing sessions
Persona creation workshops
User journey mapping and service blueprinting
Ideation, concepting, and prioritization sessions
Facilitate cross-functional workshops with Product, Engineering, Operations, and Business stakeholders
Apply structured methodologies (e.g., empathy mapping, “How Might We,” story mapping) to guide teams from ambiguity to clarity
Plan and execute user research (interviews, contextual inquiry, usability testing, surveys, analytics review)
Synthesize research findings into:
Personas grounded in real user behavior
Current-state and future-state user journeys
Clear problem statements and opportunity areas
Balance qualitative insights with quantitative data to inform decisions
Translate user insights into:
User flows and interaction models
Wireframes and low-/high-fidelity prototypes
Experience principles and design recommendations
Partner with Product and Engineering to ensure designs are feasible, scalable, and aligned with delivery constraints
Support accessibility, usability, and inclusive design standards
Act as a UX thought leader, coaching teams on user-centered practices
Partner with Product Managers to shape discovery backlogs and outcomes
Collaborate with Engineers early to reduce design-to-delivery friction
Present design rationale and research insights to stakeholders and leadership
Qualification
Required
7+ years of experience in UX, Product Design, or Human-Centered Design
Demonstrated experience leading design thinking workshops in cross-functional environments
Strong portfolio showing: Persona development, User journey mapping, End-to-end discovery to delivery work
Expertise in research synthesis and storytelling
Proficiency with design and collaboration tools (e.g., Figma, Miro, FigJam, Sketch, Adobe XD)
Excellent facilitation, communication, and stakeholder-management skills
Preferred
Experience in enterprise, platform, or complex system environments
Familiarity with Agile / Scrum
Experience designing for internal tools, B2B, or regulated environments
Background in service design or systems thinking
Benefits
Competitive compensation and benefits package
Company
Lincoln Investment
As a full-service broker-dealer and registered investment adviser, Lincoln Investment knows that there are many destinations along your life’s journey that require financial security.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Lovell Minnick Partners
2010-01-29Private Equity
Leadership Team
Diane McCarthy
Chief Financial Officer
Kevin O'Leary
Executive Vice President, Chief Growth Officer
Recent News
2025-06-12
Company data provided by crunchbase