Swan Heating and Air Conditioning, Inc. · 19 hours ago
Client Services Representative
Denver, CO
Full-time
Onsite
Entry Level
$20/hr - $25/hr
1+ years expSwan Plumbing, Heating, and Air Conditioning is seeking enthusiastic Client Services Representatives to deliver outstanding customer service. In this role, you will engage with clients, resolve inquiries and concerns, and ensure a seamless experience while maintaining productivity standards in a fast-paced environment.
Heating Ventilation and Air Conditioning (HVAC)Service Industry
Responsibilities
Receive a high volume of inbound calls in a fast-paced environment and make outbound calls to existing clients, booking appointments at a high conversion rate
Able to quickly identify the client’s request or concern, efficiently provide the most effective solution, and de-escalate any concerns
Effectively use critical thinking skills to solve problems for clients while consistently using the best judgment to determine the best solution
Proactively gain and maintain a complete understanding of our portfolio of products and services
Efficiently enter accurate and detailed records of client interactions and actions taken while multi-tasking client calls, minimizing hold times
Achieve productivity standards and goals set by the company while maintaining high-quality calls and following expected call flows and scripts
Qualification
Required
1-3 years of Call Center experience
Ability to talk and type accurately; typing speed of at least 45 wpm
Dedicated to providing superior client service
Ability to manage multiple priorities within a fast-paced environment
Strong judgment skills to make sound business decisions
Proficient in Microsoft Suite Products
Preferred
HVAC & Plumbing Industry experience
Experience with SERVICE TITAN
Bilingual Spanish
Benefits
Health insurance: Comprehensive medical, dental, and vision coverage.
Retirement plan: 401(k) with company match.
Paid time off: Generous PTO, holidays, and sick leave.
Training and development: Ongoing opportunities for professional growth and advancement.
Company culture: A supportive, inclusive, and dynamic work environment with a focus on teamwork and employee satisfaction.
Company
Swan Heating and Air Conditioning, Inc.
Swan Heating and Air Conditioning, Inc. is an individual & family services company based out of Denver and Loveland, Colorado, United States.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknown2021-08-10Acquired
Company data provided by crunchbase