Zoom · 14 hours ago
Senior Product Manager, Contact Center
United States
Full-time
Remote
Senior Level, Lead/Staff
$124K/yr - $271K/yr
10+ years expZoom is seeking a Senior Product Manager to join the Zoom CX Contact Center product team. This role will lead the evolution of outbound engagement capabilities and shape the strategy for a modern omnichannel solution.
CollaborationInformation TechnologyMessagingSaaSVideo Conferencing
Responsibilities
Partnering on strategy and execution to deliver modern omnichannel outbound engagement capabilities
Owning and maintaining a product roadmap aligned with company and customer goals
Leading end-to-end product development from discovery through launch and adoption
Driving the transition from voice dialers to a comprehensive omnichannel outbound platform
Defining and delivering intelligent dialing strategies using AI-driven optimization
Ensuring regulatory compliance across TCPA, GDPR, and regional requirements
Leading user research, market analysis, and competitive insights to guide product decisions
Partnering with engineering and analytics teams to ensure scalable, reliable performance and actionable insights
Qualification
Required
Have a Bachelor's degree in Computer Science, Engineering, Business, or a related field, with experience in agile product environments
10+ years of product management experience in B2B SaaS, including outbound dialers or proactive engagement platforms
Have hands-on experience with outbound voice technologies, including predictive and progressive dialing systems
Have a working knowledge of contact center operations, outbound campaigns, and performance optimization
Be familiar with telecommunications regulations and compliance requirements, including TCPA and GDPR
Have the ability to apply modern product thinking to outbound engagement, including AI-driven optimization and omnichannel orchestration
Be experienced in partnering with cross-functional teams across engineering, data science, design, and leadership
Benefits
A variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health
Support work-life balance
Contribute to their community in meaningful ways
Company
Zoom
Zoom is a software company that offers a communications platform that connects people through video, voice, chat, and content sharing.
5001-10000 employees
H1B Sponsorship
Zoom has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (178)
2023 (144)
2022 (259)
2021 (86)
2020 (34)
Funding
Current Stage
Public CompanyTotal Funding
$276MKey Investors
ARK Investment ManagementSequoia CapitalEmergence Capital
2021-11-04Post Ipo Equity· $130M
2019-04-19Post Ipo Equity
2019-04-18IPO
Leadership Team
Eric Yuan
Founder & CEO
Xuedong Huang
Chief Technology Officer
Recent News
Crunchbase News
2026-01-23
2026-01-22
2026-01-22
Company data provided by crunchbase