Dexian · 4 hours ago
Patient Access Specialist
Orlando, FL
Full-time
Onsite
New Grad, Entry Level
$21/hr - $22/hrDexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. They are seeking a Patient Access Specialist who will act as the first point of contact with patients, evaluate calls, maintain information on Patient Services initiatives, and ensure patients' needs are met through effective communication and follow-up.
ConsultingHuman ResourcesInformation TechnologyProfessional ServicesStaffing Agency
Hiring Manager
Abhishek Shitole
Responsibilities
Act as first point of contact with patients by carefully evaluating the purpose of the call, carefully assessing their purpose, prioritizing their handling, and triaging the calls if indicated
Maintain information regarding Patient Services initiatives and explain them to our customers when appropriate
Enroll new customers to Patient Services
Record activities in the patient database and follow up to secure services (such as product training, mailing of promotional materials, etc.) for our customers by contacting physician’s offices, pharmacies, and other external entities to ensure patient’s needs are being met
Complete various special projects as required
Qualification
Required
Previous work experience in Specialty Pharmacy or Customer Service
Professional level skills in computer use, including but not limited to Microsoft Office, email, web-based applications and key boarding skills
Experience working with people in situations that are high-pressure and time-sensitive (either telephone or face-to-face), and that involve solving problems, making decisions, using excellent judgment and 'customer service' skills
Strong ability to multi-task and strong time management skills
Ability to function in a high-volume, fast-paced environment
Dependable and strong work ethic
Ability to accept and implement feedback and coaching
Preferred
Experience working with databases (CRM preferable) or a tracking system; Salesforce CRM experience
Experience working in a health care/pharmaceutical industry environment
Understanding of challenges associated with patients' medical condition
Company
Dexian
Dexian provides services for staffing, talent development, and consulting, with a focus on technology, finance, and project management.
Founded in 1994
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Mahfuz Ahmed
Chairman of the Board
Vikram Motiani
Managing Director
Recent News
2025-11-19
Company data provided by crunchbase