The MandMarblestone Group · 5 hours ago
Retirement Plan Distributions Administrative Assistant
United States
Full-time
Remote
New Grad, Entry Level
$21/hr - $22.50/hr
0+ years expThe MandMarblestone Group is seeking a Retirement Plan Distributions Administrative Assistant to process and report distributions from retirement plans. The role focuses on providing excellent client services and managing retirement plan participants' inquiries and transactions.
Financial Services
Responsibilities
Respond professionally to all client, financial advisor, accountant and retirement plan participant calls and e-mails in a timely and efficient basis (within 24 hours), including inquiries received from firm management and related support positions
Deliver upon client and participant expectations effectively by delivering quality work product as per internal timelines and by proactively alerting clients to any potential conflicts
Confer with customers by telephone or in person to provide information about the status of their retirement plan funds
Contact retirement plan participants to respond to inquiries and requests, keep records of retirement plan participants’ interactions and transactions and inform them of current status or any unexpected adjustments
Refer unresolved retirement plan participants' grievances to escalate to the Department Manager for further investigation
Complete forms and letters of correspondence
Recommend improvements in departmental procedures to prevent future issues
Deliver the following aspects of our annual administration services accurately and timely: Distribution production correspondence and forms including the following of retirement plan participants: termination of employment, loans, death, minimum required distributions, Qualified Domestic Relations Orders, disability and hardship distributions
Prepare Immediate Distribution Packages and effectively communicate the instructions to clients
Verify IRS Distribution Codes and vesting for participant distributions processed from platforms
Follow-up on questions and inquiries from client advisors including brokers, accountants and attorneys
Be accountable for maintaining accurate case and billing records in database. Document correspondence with clients as appropriate and record exceptions to firm policies and procedures in company database
Perform self-review and review of co-workers' work product according to firm guidelines
Qualification
Required
Process and report distributions from retirement plans
Respond professionally to all client, financial advisor, accountant and retirement plan participant calls and e-mails in a timely and efficient basis (within 24 hours)
Deliver upon client and participant expectations effectively by delivering quality work product as per internal timelines
Proactively alert clients to any potential conflicts
Confer with customers by telephone or in person to provide information about the status of their retirement plan funds
Contact retirement plan participants to respond to inquiries and requests
Keep records of retirement plan participants' interactions and transactions
Inform retirement plan participants of current status or any unexpected adjustments
Refer unresolved retirement plan participants' grievances to escalate to the Department Manager for further investigation
Complete forms and letters of correspondence
Recommend improvements in departmental procedures to prevent future issues
Deliver distribution production correspondence and forms including the following of retirement plan participants: termination of employment, loans, death, minimum required distributions, Qualified Domestic Relations Orders, disability and hardship distributions
Prepare Immediate Distribution Packages and effectively communicate the instructions to clients
Verify IRS Distribution Codes and vesting for participant distributions processed from platforms
Follow-up on questions and inquiries from client advisors including brokers, accountants and attorneys
Maintain accurate case and billing records in database
Document correspondence with clients as appropriate
Record exceptions to firm policies and procedures in company database
Perform self-review and review of co-workers' work product according to firm guidelines
Subject to a criminal background check and a credit check
Preferred
A candidate with minimal experience can expect an offer of $21.00 to $22.50 per hour
A candidate with up to two years experience in this field can expect an offer of $23.00 or more DOE
Benefits
401(k)
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Parental leave
Company
The MandMarblestone Group
The MandMarblestone Group is a legal, actuarial, and third-party administration firm for qualified retirement plans.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Thomas Hoens
Chief Operating Officer
Ian Haring
Partner
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