Idexcel · 6 hours ago
Datacenter Technician
Texas, United States
Contract
Onsite
Mid Level
3+ years expIdexcel is seeking a Data Center Technician to provide troubleshooting and maintenance for Dell products at customer sites. The role involves managing server hardware, executing plans of action, and ensuring proper documentation and communication within the team.
Cloud ComputingInformation TechnologySoftware
Hiring Manager
Bala Krishna bob
Responsibilities
Triage issues with direction from Dell Support
Execute plan of action from Dell Domain Engineer/L3
Document POA Results, logs and service reports (Parts numbers/PPID of old/new parts replaced) to Dell via case email
Reseating parts, swap or replace parts
Server Testing and validation (running diagnostics, capturing and uploading logs)
Upgrading Firmware as needed
Parts locker management, manage inbound and outbound parts
Spare parts management, separate from parts locker (during CW server deployments) Parts return to Dell
Qualification
Required
MUST HAVE EXPERIENCE WORKING ON SERVERS (WIRING AND HARDWARE)
HEAVY LIFTING REQUIRED
High School Diploma or GED required
May require technical certification or Associate Degree
Generally, 3-6 years' experience in area of responsibility
Proximity & Availability: Candidate lives locally (within 15–45 minutes of the work site), Comfortable with daily commute, Willing to work shifts and be on-call
Technical Ability: Hands-on experience with server hardware (CPU, memory, power supply, GPU replacements, server builds), Experience with server swaps and deployments, Experience replacing server components (CPUs, memory, power supplies, GPUs, full server replacements), Follows provided Plan of Action (POA) from support, Can handle the physical demands of the job
Documentation: Provides real-time, detailed documentation, Demonstrates good documentation habits, Has experience in documentation
Communication & Team Fit: Communicates clearly, directly, and proactively, Is personable and articulate, Provides detailed examples, Works well in a team and maintains a positive attitude, Does not require excessive prompting or give elusive answers
Work Ethic & Prioritization: Demonstrates strong work ethic and accountability, Can prioritize tasks based on severity and customer demand, Shows initiative and thrives in fast-paced, critical environments, No periods of inactivity, lack of initiative, or difficulty handling pressure
Preferred
Experience with water cooling servers (desirable, not required)
Familiarity with Linux
Has built PCs
Stays current with technology (reading, company announcements, continuous learning)
Company
Idexcel
Idexcel is a Professional Services and Technology Solutions provider specializing in Cloud Services, Cloud Native Services, Data Platforms and Intelligence, Automation & AI.
501-1000 employees
H1B Sponsorship
Idexcel has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (99)
2024 (116)
2023 (126)
2022 (198)
2021 (201)
2020 (282)
Funding
Current Stage
Late StageRecent News
Company data provided by crunchbase