NYS Office of Information Technology Services · 4 hours ago
Information Technology Specialist 2 (NY HELPs) - 10203
Albany, NY
Full-time
Onsite
Entry Level
1+ years expThe NYS Office of Information Technology Services is seeking an Information Technology Specialist 2 to work as an onsite support technician. The role involves responding to IT service requests, troubleshooting technical issues, and providing support to clients.
Cyber SecurityGovernmentInformation TechnologyIT Infrastructure
No H1B
Responsibilities
Review and respond to IT Service Management (ITSM) system incident and request tickets within designated assignment group
Receive and professionally and courteously address desktop support calls transferred by the Service Desk
Monitor ITSM work queues to ensure timely and effective resolution/fulfillment of client requests
Collaborate with counterparts within other regional areas as workload dictates
Install, load, and configure software and applications
Troubleshoot and provide technical assistance to clients
Obtain base knowledge in the core products used by supported clients
Document diagnostic steps taken to troubleshoot/resolve client issues
Work with other ITS groups to resolve computer-related issues
Install, configure, and troubleshoot Multi-function Printers and Network printers
Work with vendor support to resolve technical problems with agency IT equipment
Train and orient users in hardware and software where appropriate
Qualification
Required
A bachelor's or higher-level degree including or supplemented by 15 semester credit hours in computer science
A bachelor's or higher-level degree in any field and one year of experience in information technology
60 semester credit hours including or supplemented by 15 semester credit hours in computer science and one year of professional experience in information technology
Two years of professional experience in information technology
Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 1, Salary Grade (SG) 14
Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 2 or Information Technology Specialist 2 Programming, SG-18; OR in a title SG-16 or above deemed administrative under Section 52.6 of the Civil Service Law
This position is eligible for 55b/c designation and candidates are encouraged to apply
Appointment to this position and continued employment with the agency is contingent upon obtaining and/or maintaining New York State residency within six months of hiring
Appointment to this position is not final until all agency approvals have been granted
This position may require critical services to be performed outside of normal work schedule
ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis
Some positions may require fingerprinting
Some positions may require up to 25% travel and/or lifting up to 50 lbs
Benefits
Holiday & Paid Time Off
Health Care Benefits
New York State Employees’ Retirement System (ERS) Membership
NYS Deferred Compensation
Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
Public Service Loan Forgiveness (PSLF)
And many more.
Company
NYS Office of Information Technology Services
New York State Office of Information Technology Services (ITS) is transforming how State government delivers services to New Yorkers and local governments.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Gary Moore
CTO, Enterprise ITS - WorkPlace Solutions - Nano Tech
Venkatesh Nattanmai
Deputy Chief Technology Officer - Service Delivery
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