MOHR Talent · 1 day ago
Elderly Information Specialist
Miami, FL
Contract
Hybrid
Entry, Mid Level
$16.50/hr - $16.50/hr
2+ years expMOHR Talent is seeking an Elderly Information Specialist who will assist older adults and their families in navigating services. The role involves answering calls, collecting information, and connecting clients with appropriate resources.
Staffing & Recruiting
Responsibilities
Answer 40–60 inbound calls daily from older adults and their caregivers
Collect and verify demographic and insurance information
Accurately enter data into our client services database
Provide information about services and community resources
Refer clients to appropriate internal departments for further support
Act as a liaison between clients and insurance providers
Qualification
Required
Bachelor's degree in human services or a related field
Experience with Medicaid and Medicare processes
2+ years of experience in call center settings
Strong communication skills with an empathetic and professional demeanor
Ability to multitask in a high-volume call environment
Proficiency in Microsoft Office Suite and Microsoft Teams
Bi-lingual (English/Spanish or English/Creole)
Typing speed of 35+ WPM
Benefits
Hybrid Work Schedule: Enjoy the balance of remote work and in-office collaboration
Growth opportunity – chance to be hired full-time and have multiple advancement opportunities in areas that support the senior community in South Florida
Supportive leadership and the opportunity to work alongside a team that wants to see you succeed
Company
MOHR Talent
MOHR Talent is your partner in people, progress, and possibility.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase