Network Operations Center Technician jobs in United States
cer-icon
Apply on Employer Site
company-logo

Prairie Consulting Services · 5 hours ago

Network Operations Center Technician

positionAllen, TX
timeContract
remoteOnsite
seniorityEntry Level
money$24/hr - $25/hr
date1+ years exp

Prairie Consulting Services is seeking a NOC Technician to join their fast-paced Network Operations Center supporting critical 9-1-1 call handling systems. The role involves monitoring and supporting telecom networks, responding to incidents, and troubleshooting network issues in a real-time environment.

Human ResourcesProfessional ServicesRecruitingStaffing Agency
badNo H1BnoteU.S. Citizen Onlynote
Hiring Manager
Sumana Sharmin Technical Recruiter
linkedin

Responsibilities

Monitor and support enterprise and telecom networks in a NOC environment
Respond to alerts, outages, and service-impacting incidents in real time
Troubleshoot IP connectivity issues, routers, switches, servers, and endpoints
Perform incident triage, escalation, and resolution within SLA timelines
Use ServiceNow for Incident, Change, and Problem Management
Coordinate with engineers, field technicians, and vendors
Provide customer-facing support via phone, email, and ticketing portals
Maintain accurate documentation during outages and operational events
Support remote, cloud, and telecom infrastructure operations

Qualification

IP networkingTroubleshooting network hardwareVPNsBGPMPLSSIPServiceNowNetwork diagrams interpretationAnalytical skillsNOC experienceITIL certificationAWS exposureDocumentation skillsCommunication skills

Required

Strong knowledge of IP networking and interoperability standards
1+ year troubleshooting IP connectivity and network hardware
Experience troubleshooting routers, switches, servers, and endpoints
Hands-on experience with VPNs, BGP, MPLS, and SIP
Ability to interpret network diagrams and topology documentation
Comfortable working under pressure in a 24/7 operations environment
Strong analytical, documentation, and communication skills
US Citizenship required
Must pass CJIS background check prior to start

Preferred

Experience in a NOC, Telecom, or Call Center environment
Certifications such as Network+, CCST, or CCNA
ITIL certification
Exposure to AWS cloud monitoring/surveillance

Company

Prairie Consulting Services

twittertwitter
company-logo
Established in 1997, Prairie Consulting Services, Inc.
dateFounded in 1997
location
Naperville, Illinois, USA
people-size51-200 employees
web-link
https://www.prairieinc.com/

Funding

Current Stage
Growth Stage

Leadership Team

leader-logo
Linda O’Dea
President
linkedin

Recent News

GlobeNewswire News Room
Prairie Operating Announces Acquisition of Producing E&P Assets
2024-01-15
MarketWatch
Prairie Operating to Acquire Nickel Road Operating Assets for $94.5M
2024-01-15
GlobeNewswire News Room
Prairie Operating Co. Announces Uplisting to The Nasdaq Capital Market
2023-12-22
Company data provided by crunchbase