ASM · 6 hours ago
Snr Engineering Technician II, Field Service
US > Arizona > Chandler
Full-time
Onsite
Senior Level
7+ years expASM is a leading company in semiconductor technology, known for its collaborative culture and innovation. As a Senior Engineering Technician II, you will act as a key technical expert, ensuring tools operate reliably in semiconductor environments and solving complex issues while collaborating with engineering and field teams.
ElectronicsManufacturingSemiconductor
Responsibilities
Demonstrate advanced understanding of cleanroom protocols, contamination control, and the interaction between process equipment and environmental systems
Proactively identify safety risks related to chemical handling, gas delivery, and tool operations, and act as a subject matter resource for peers in high‑risk maintenance activities
Apply understanding of process flows to correlate tool performance with yield‑impacting defects and process deviations
Collaborate with process engineering and Field Service Engineers to fine‑tune equipment parameters and support troubleshooting efforts that require both hardware and process insight
Partner with Field Service Engineers on complex troubleshooting by integrating data from multiple subsystems and applying deep system‑level knowledge to isolate root causes
Collaborate across engineering and field teams to implement durable corrective actions and continuously refine diagnostic approaches
Build enhanced product knowledge across multiple tool types, including system architecture, key components, and common failure modes
Use this expertise to perform advanced troubleshooting, support upgrades, and provide guidance to junior technicians and customers in the field
Provide clear technical updates to customers, set realistic expectations, and ensure timely resolution of service issues aligned with customer production goals
Own service responsibility across 2 ASM toolsets, including complex configurations
Perform root‑cause analysis and support cross‑functional escalations with clear and structured technical documentation
Apply troubleshooting strategies using a deep understanding of tool architecture, process integration, and the interactions between mechanical, electrical, and software components
Proactively identify performance trends related to gas delivery, thermal control, and process deviations, and drive resolution through collaboration with engineering and field teams
Mentor peers on diagnostic methods and contribute to the refinement of troubleshooting protocols based on lessons learned
Qualification
Required
Technical school diploma (2‑year program), OR BS with 1–3 years of experience, OR 7+ years of relevant technical experience in fab, OEM, or advanced manufacturing environments
Proven experience working with complex semiconductor or similar process equipment
Ability to independently perform installation, maintenance, repair, and on‑site customer support across multiple tool types
Strong working knowledge of cleanroom protocols, contamination control, and safe work practices in high‑risk environments
Ability to perform structured root‑cause analysis and contribute effectively to cross‑functional escalations
Strong documentation and communication skills for capturing issues, trends, and technical updates
Readiness to obtain and maintain ASM GTC Level 3 certification
Preferred
Experience identifying and managing safety risks related to chemical handling, gas delivery, and tool operations
Experience collaborating closely with Process Engineers and Field Service Engineers on complex, yield‑related troubleshooting
Demonstrated ability to link tool performance to process flows and yield deviations
Experience implementing durable corrective actions and refining diagnostics across engineering and field teams
Broad product knowledge across multiple tool types, including understanding of system architecture, key components, and common failure modes
Experience mentoring junior technicians in diagnostic methods and structured problem‑solving approaches such as 5 Whys or 8D
Strong customer‑facing communication skills, including setting realistic expectations and aligning service activities with customer production plans
Company
ASM
ASM is a supplier of semiconductor equipment, materials and process solutions addressing the wafer processing.
1001-5000 employees
H1B Sponsorship
ASM has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
2021 (6)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
unknown1981-05-22IPO
Leadership Team
Charles Dean del Prado
President & CEO
Recent News
2026-01-19
2025-12-08
Company data provided by crunchbase