IFB Solutions · 2 days ago
Customer Service Representative- CSC (LegallyBlind/Visually Impaired candidates encouraged to apply
United States
Full-time
Remote
Entry Level
2+ years expIFB Solutions is a company that assists callers on behalf of Ohio’s government agencies. The Customer Service Representative will provide excellent service to customers and partners through phone calls and emails, while maintaining accurate records of customer interactions and meeting service goals.
AssociationNon Profit
Responsibilities
Provide excellent service to customers and partners through phone calls and emails
Assist in meeting customer service goals and service level agreements
Maintain accurate records of customer interactions and services
Meet requirements as set by the government contract as well as to any amendments
Utilize reference materials to assist in resolving any inquiries
Maintain the strictest confidentiality and privacy of customer and agency information
Assist other personnel as time and knowledge permit
Participate in training and meetings as requested
Perform other duties as assigned
Qualification
Required
Must be proficient with Windows 10 and the Chrome browser, able to type 30 wpm and proficient with internet navigation
Must be able to multitask and use multiple computer programs at the same time
Must have the ability to work a schedule which may include evenings, weekends, and holidays, including variable shifts
Must have excellent interpersonal skills and the ability to work in partnership with others
Must have excellent verbal and written communication skills
Must have the ability to handle stressful situations in a professional manner
Must be able to learn and demonstrate knowledge of products and services that will be supported
Must be able to sit, type, and focus on computer work for long durations and be able to listen and speak with customers for long periods of time
Must have a Windows 10 computer and high-speed internet (cable, DSL, or fiber)
Must have a landline or VOIP phone service
A high school diploma or equivalent is required
If applicable, demonstrated proficiency in the use of assistive technology is required with either JAWS and/or ZOOM text for visual adaptation
Preferred
Two years' customer service experience is preferred
Being bilingual in English and Spanish is a plus
Company
IFB Solutions
IFB Solutions is a non-profit organization management company.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Dan Kelly
President and CEO
Recent News
Business Journals
2022-09-15
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