NEOGOV · 6 hours ago
Puget Sound Emergency Radio Network (PSERN) Operator Field Services Technician
Kent, WA
Full-time
Hybrid
Senior Level
$129K/yr - $149K/yr
5+ years expNEOGOV is responsible for the Puget Sound Emergency Radio Network (PSERN), which maintains the P-25 Land Mobile Radios System for emergency services. The Field Services Technician will support day-to-day operations, maintenance, and repair of radio network equipment, ensuring compliance with operational standards and providing technical support to users and agencies.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
U.S. Citizen Only
Responsibilities
Serves as technical expert on the PSERN radio system, including radio network equipment, site infrastructure, digital microwave and MPLS backhaul networks and supporting computer systems and networks
Performs hands-on technical work, including analysis, maintenance, programming and problem resolution relating to radio network equipment, services or infrastructure
Utilizes computer software and other tools to perform system diagnostics, interpret results and identify required changes and updates to equipment and configuration. Ensure all changes are processed through PSERN’s Change Management process
Works with other field services staff and management to resolve complex technical and/or operational issues related to the radio network and infrastructure
Represents PSERN in communication with external parties, including technical support and maintenance vendors, end user agencies and other governmental agencies
Works with customers, vendors, and PSERN Engineering staff to determine actions required to repair and resolve issues with mobile, portable and base station radios, radio and microwave equipment, backhaul network, dispatch consoles, emergency power systems and other radio site support equipment and infrastructure
Inspects, tests and aligns communications and infrastructure equipment as part of required preventative maintenance program
Ensures the radio network is operated and maintained in compliance with PSERN performance standards and operational policies, procedures and processes
Oversee the testing and verification of in-building coverage enhancement systems to ensure the operation of such systems does not negatively affect the performance of the PSERN network
Maintains accurate records concerning work hours, labor hours, equipment preventative maintenance and repair and modifications of equipment and facilities
Identifies inconsistencies between the system current state and technical documentation, providing marked up copies to PSERN Engineering for updates
Provides technical support for paging systems and other radio and electronic systems where applicable
Provides technical support and expertise for small and large projects
Develops and maintains effective working relationships with PSERN customers, user agency personnel and other PSERN stakeholders
Performs other duties as assigned relative to this job classification
Qualification
Required
Knowledge and demonstrated hands-on experience with land mobile radio system techniques and principles, including operation and technical support, maintenance, upgrades and testing
A minimum of 5 years' technical and/or operational experience (or equivalent) supporting wide area, land mobile radio systems and infrastructure
Demonstrated experience in the delivery of technology services in an organization responsible for operating significant physical infrastructure
Knowledge of the operation and maintenance of multi-zone wide area, simulcast P25 land mobile radio systems is highly desirable
Skill in communicating effectively, orally and in writing
Skill and experience in establishing and maintaining effective working relationships with public safety and public service agencies and stakeholders
Skill in collaborating with others to achieve service and operational goals
Skill in working with complex, highly visible and mission-critical systems
As an ongoing condition of employment an individual in the Field Service Technician position must be able to complete the CJIS background process and maintain the requisite CJIS security clearance
Valid driver's license for the State of Washington is required
Benefits
Medical, dental, and vision coverage: PSERN pays 100% of the premiums for eligible employees and family members
Life and disability insurance: employees are provided with basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
Retirement: PSERN employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
12 paid holidays each year plus two personal holidays
Generous vacation and paid sick leave
Flexible Spending Account
Paid family and medical leave (WA PFML)
Employee Assistance Program (administered by the Association of WA Cities
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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