Mountain America Credit Union · 5 hours ago
CX Data System Admin/Analyst
Sandy, UT
Full-time
Hybrid
Entry, Mid Level
2+ years expMountain America Credit Union is seeking a dedicated CX Data System Admin/Analyst to support their Customer Experience team. The role involves expert administration of the Qualtrics platform, insightful survey and report design, and in-depth analysis of Voice of the Customer trends to drive experience improvements.
BankingFinancial ServicesMortgage
Responsibilities
Design and deliver impactful dashboards, visualizations, and reports using Qualtrics tools such as survey creation, dashboard reporting, AI Insights Explorer, Text iQ, and Online Relationship Manager
Design, build, test, and troubleshoot surveys in Qualtrics, ensuring accuracy, functionality, and optimal user experience
Serve as the primary administrator for the Qualtrics CX platform, including system governance, user management, documentation, and ongoing platform development
Collaborate closely with CX team members to define reporting frameworks that empower CX Advisors and Consultants to deliver strategic insights to stakeholders
Act as the CX team’s lead reporting analyst by integrating core system data with Qualtrics, Power BI, and other platforms via API connections
Conduct regular audits of the Qualtrics system to ensure project organization, dashboard functionality, user access, and up-to-date documentation
Analyze customer feedback, survey responses, and behavioral data to uncover trends, insights, and opportunities for experience improvement
Perform advanced statistical analysis and market segmentation to identify member needs and behaviors
Develop and maintain data-driven CX reporting strategies aligned with team and organizational goals
Monitor industry benchmarks and the competitive landscape to assess customer experience performance
Conduct market research to stay informed on evolving customer expectations and industry trends, data visualization best practices, and storytelling
Qualification
Required
Bachelor's degree in Data Analytics, Business Intelligence, Computer Science, or related field; or equivalent work experience
Minimum 2 years of experience in data analysis, business intelligence, or customer experience analytics
Proficiency in Qualtrics platform administration and dashboard/report development
Experience with Power BI or similar data visualization tools
Strong knowledge of SQL and relational databases
Familiarity with API integrations and data automation processes
Working knowledge of Python, R, or JavaScript for data analysis and reporting
Ability to translate complex data into clear insights
Strong communication and collaboration skills
Company
Mountain America Credit Union
Mountain America Credit Union is a member-owned, full-service financial institution.
1001-5000 employees
H1B Sponsorship
Mountain America Credit Union has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (5)
2023 (3)
2022 (3)
2021 (1)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Chad Curtis
EVP/Chief Financial Officer
Nathan Anderson
Executive Vice President/Chief Operating Officer
Recent News
2026-01-06
2025-12-24
Company data provided by crunchbase