Fidelity Bank · 22 hours ago
Director/Consultant, Wealth Product & Experience Personal Cards – Credit Card
900 Salem St, Smithfield RI
Full-time
Hybrid
Senior Level, Lead/Staff
8+ years expFidelity Bank is seeking a results-focused and motivated associate for the role of Director/Consultant in Wealth Product & Experience Personal Cards. This position involves delivering outstanding Credit Card products and services, understanding customer needs, and collaborating with internal and external teams to enhance customer experiences.
BankingBitcoinCustomer ServiceFinancial ServicesInsuranceWealth Management
No H1B
Responsibilities
Understanding the needs and problems of our customers, by partnering with our customer research team to conduct surveys, interviews, and focus group
Evaluating the competitive landscape to understand potential differentiation
Driving and supporting key aspects of the development life cycle, including requirements, UX design, API development, testing of end to end customer experiences
Performing business testing on new functionality, operational processes, and end user experience. Also, participates in/leading readiness and rollout activities related to production releases
Navigate multiple partners and processes to simplify communications and client engagement experiences while maintaining compliance and regulatory standards. This includes working with our outside vendor that issues the credit card and provides front line customer service
Ability to find opportunities for innovation and taking thoughtful risks to get the work done better and faster by cultivating positive relationships working collaboratively across Fidelity to deliver business outcomes
Qualification
Required
Bachelor's Degree required and 8-12 years of experience, focused in the financial services, credit cards area
Background and passion for solving customer problems and delivering engaging, personalized, digital solutions. Strong focus on execution, identifying and removing impediments to progress
Demonstrated knowledge of business analyst techniques, such as: benchmarking, business rules analysis, user stories, user acceptance testing and product documentation
Strong analytical skills and ability to apply critical thinking skills and understand sophisticated customer needs
Project management skills to run execution teams aligned to strategic plans & objectives
Strong listening, presentation and persuasion skills to achieve consensus with multiple audiences
Agile mindset; ability to work on initiatives simultaneously and with multiple stakeholder groups, both internal and external to Fidelity with a proved track record of bringing innovative Mobile and Web products to a diverse customer base
Active participation and/or leading in the prioritization of the squad work defining requirements, understanding business & technology needs, and writing Agile stories to help advance the infrastructure and Api's while delivering innovative credit card web and mobile experiences
Preferred
Familiarity with Agile process & tools (Jira, Mural) including possessing good story-writing skills
Company
Fidelity Bank
Fidelity Bank is a commercial bank providing services financial sercvices.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2018-12-17Acquired
2014-09-01Private Equity
Company data provided by crunchbase