Blue Sky Bank · 17 hours ago
IT Operations Manager
Tulsa, OK
Full-time
Onsite
Senior Level
5+ years expBlue Sky Bank is looking for an IT Operations Manager to lead their IT department and drive the technology strategy. This role involves overseeing IT service delivery, managing teams in IT support and system administration, and ensuring compliance with information security strategies.
BankingFinanceFinancial Services
Hiring Manager
Brittany Osborne
Responsibilities
Upholds the Bank’s mission and vision towards customer satisfaction and success
Monitors the efficiency of the IT Support Team and System Administration Team, ensuring optimal operational productivity
Contributes to and implements the Bank’s Information Technology Strategy
Identifies areas for efficiency improvements within the scope of responsibility
Participates in the Incident Handling Team and plays an active role in the Cyber Incident Response Plan
Strategically designs and maps business requirements to system/technical requirements
Participates in the Technical Change Management Committee and Business Continuity Planning Committee
Acts as a Subject Matter Expert on networking and server infrastructure
Works independently and effectively with both technical and non-technical team members and customers
Demonstrates excellent brainstorming and consensus-building skills, interacting with executive-level project sponsors and management
Successfully facilitates meetings
Manages third-party relationships such as security vendors and remote support vendors
Escalates issues to senior management as needed
Trains, supervises, and delegates assignments to their team, holding them accountable through coaching, constructive criticism, assessment, and disciplinary action when required by establishing clearly defined responsibilities and performance expectations while assuring full compliance with all policies and procedures
Creates and manages work schedules of their team, including but not limited to approving or denying requests for time off from work, Paid Time Off in Paylocity, etc
Provides leadership, mentorship, and guidance to their team, fostering a culture of innovation, collaboration, accountability, and continuous improvement
Recognizes red flags, scams, fraud, phishing, etc
Stays current on applicable banking regulations and security procedures and practices to prevent fraud or other bank losses and to comply with regulatory requirements
Performs responsibilities during Bank hours by being physically present in the Bank an average of 40 hours each week based on business needs
Travels between branches as needed
Performs other responsibilities as assigned by management
Develops and maintains comprehensive documentation for all IT processes, ensuring clarity and consistency
Creates and implements Standard Operating Procedures (SOPs) to standardize IT operations and enhance efficiency
Regularly reviews and updates documentation and SOPs to reflect changes in technology and business requirements
Ensures all IT policies and procedures are clearly defined, communicated, and enforced across managed teams
Provides training and support to team members on IT policies, procedures, and SOPs to ensure compliance and understanding
Monitors adherence to IT policies and procedures, taking corrective actions as necessary to maintain compliance and operational integrity
Ensures compliance with data security policies, access control measures, and GLBA (Gramm-Leach-Bliley Act) requirements
Develops and implements key performance indicators (KPIs) to measure the success of IT operations and projects
Sets SMART goals and individual metrics for managed teams and direct reports
Sets and oversees deadlines for direct reports and project team members
Assigns responsibilities and directs the work of direct reports and project team members, monitoring their progress and providing respectful coaching and feedback
Analyzes and identifies areas of risk and develops plans to minimize them
Analyzes and identifies areas of excessive cost and develops plans to minimize them
Maintains and seeks opportunities for continued training to develop professional skills
Participates and presents in board-level IT Committee meetings as required
Compiles IT Committee materials including presentations and agendas using the highest of quality standards
Serves as a Project Manager on assigned project work
Oversees and is accountable for the successful completion of all aspects of assigned project work
Exercises independent judgment and takes the lead role on enterprise-level projects with minimal direction from executive-level project sponsors and management
Prepares and maintains the following documents/tools: Business Process, Process Flow Analysis, Requirements Definition, Configuration Workbook, Data Models, Detailed Functional Design, Executive Summaries, Project Plans
Contributes to the annual budgeting process for IT Operations
Ensures IT Operations expenses are within the confines of the budget as approved by management
Qualification
Required
Bachelor's degree required
5-7 years of IT management experience required
Valid driver's license, proof of insurance, qualifying motor vehicle record report, and reliable transportation
Advanced knowledge and understanding of networking and server fundamentals
Advanced knowledge of bank products, computer systems, and software applications
Experience working with developers and engineers
Effectively develops team members through guidance, training, support, and constructive feedback
Ability to manage, lead, delegate, and train team members effectively, inspiring them to meet business objectives
Strong commitment to holding oneself and team members accountable for completing tasks, achieving results, and upholding standards
Leads with integrity, transparency, and adherence to ethical standards and business practices
Maintains confidentiality
High level of professionalism and integrity
Flexible, adaptable, and willing to continuously learn
Strong analytical and problem-solving abilities
Excellent written and verbal communications skills
Ability to work both independently and as part of a team
Exceptional organizational skills, with the ability to prioritize and execute multiple tasks and projects simultaneously
Strong work ethic and attention to detail
Company
Blue Sky Bank
Blue Sky Bank is a banking service company.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Brian Schneider
Chief Executive Officer
Brenda Seago
Sr. VP / COO
Recent News
2024-11-23
Company data provided by crunchbase