JPMorganChase · 1 day ago
Technology Support [Multiple Positions Available]
10410 Highland Manor Dr, Tampa, FL, 33610, US
Full-time
Onsite
Senior Level
5+ years expJPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers and businesses. They are seeking a Technology Support professional to provide end-to-end application and infrastructure service delivery, ensuring operational stability and availability while collaborating with global teams to improve service efficiency.
Asset ManagementBankingFinancial Services
Responsibilities
Provide end-to-end application and infrastructure service delivery for the successful business operations of the firm
Execute policies and procedures that ensure Engineering and Operational stability and availability
Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools
Coordinating with global peers across LOB, focusing on driving efficiency and service improvements within payment flow
Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration
Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
Collaborate with cross-functional teams to integrate modern telemetry practices into existing mainframe systems
Serve as a reliable point of contact for delivering detailed and timely responses to application-related operational questions
Qualification
Required
Master's degree in Software Engineering or related field of study plus five (5) years of experience in the job offered or as Technology Support Lead, Application Support, Technical Lead, or related occupation
Alternatively, a Bachelor's degree in Software Engineering or related field of study plus seven (7) years of experience in the job offered or as Technology Support Lead, Application Support, Technical Lead, or related occupation
Five (5) years of experience with performing code reviews and analysis using COBOL, JCL, DB2, and CICS
Five (5) years of experience with developing tools and utilities for automating manual inquiries and health checks using Rexx and JCL
Five (5) years of experience with making application changes to CICS, Cobol and JCL code using version control and deployment tools, including Changeman and Endevor
Five (5) years of experience with writing and optimizing queries using DB2
Five (5) years of experience with assessing infrastructure elements including MQ, DB2, NDM, and CPU for capacity and alerting
Two (2) years of experience with making schedule changes accounting for job dependencies in batch schedulers including CA7, ControlM and Zeke
Two (2) years of experience with setting up monitoring and alerting for CICS, MQ, DB2, and zOS using Mainview
One (1) year of experience with executing programs using project and program management tools including ServiceNow and Jira
One (1) year of experience with developing telemetry solutions for applications using monitoring tools such as Dynatrace or Datadog
Any amount of experience with designing mainframe and mid-range systems
Any amount of experience with integrating interfacing technologies into mainframe and mid-range systems
Any amount of experience with testing, problem-solving, and maintaining the operational stability of mainframe and mid-range systems
Any amount of experience with maintaining infrastructure platforms' network, enterprise compute, storage, data protection, databases, resilience, and performance through ongoing assessments and optimization
Any amount of experience with managing operational service delivery
Any amount of experience with evaluating application design modifications using resilient design practices
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
Recent News
2026-01-23
2026-01-22
Company data provided by crunchbase