ABC Supply Co. Inc. · 2 hours ago
IT Service Desk Support 1 (938)
Beloit, WI
Full-time
Onsite
Entry Level
1+ years expABC Supply Co. Inc. is North America’s largest wholesale distributor of exterior and interior building products. They are seeking an IT Technical Support associate to provide Level 1 technical support for hardware and software issues, ensuring smooth operation of their systems and assisting employees with technical inquiries.
Building MaterialConstructionSupply Chain Management
Responsibilities
Act upon inbound phone calls or emails from end users with technical support issues and/or questions
Document individual issues and resolutions, and propose solutions for wide spread use in an internal knowledgebase or self-serve portal
Work with other team members to resolve issues, either assigned to them or to other team members needing assistance
Follow previously defined scripts to guide users towards issue resolution. Update the scripts as relevant
Interact with outside vendors to resolve network outages and coordinate resolution
Interact with other departments when issue resolution needs to be escalated to Level 2 and beyond
Additional duties as assigned
Qualification
Required
Earned or in-progress IT related degree and/or certification
1-2 years of IT support experience
Strong multi-tasking skills
Excellent oral (phone) communication skills
Ability to work well with other team members
Preferred
Bi-lingual (English/Spanish) ability preferred
Benefits
Health, dental, and vision coverage - eligible after 60 days, low out of pocket
401(k) with generous company match - eligible after 60 days, immediately vested
Employer paid employee assistance program
Employer paid short term and long term disability
Employer paid life insurance
Flex spending
Paid vacation
Paid sick days
Paid holidays
Company
ABC Supply Co. Inc.
ABC Supply Co., Inc. is the largest wholesale distributor of roofing and other select exterior and interior building products in North America.
10001+ employees
H1B Sponsorship
ABC Supply Co. Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (19)
2023 (12)
2022 (8)
2021 (14)
Funding
Current Stage
Late StageLeadership Team
Keith Rozolis
Chief Executive Officer
Recent News
2025-11-25
2025-10-18
2025-10-10
Company data provided by crunchbase