TRULAND Equipment · 7 hours ago
Service Advisor
Van Wert, Ohio, United States
Full-time
Onsite
Mid Level
3+ years expTRULAND Equipment is a leading John Deere dealer with 18 locations across Indiana and Ohio, serving various customer segments. The Service Advisor oversees service operations within the dealership to maximize return on investment and ensure customer satisfaction while managing the service department's processes.
AutomotiveRentalRetail
Responsibilities
Manage the entire work order cycle process, generation through closing and invoicing for customer and internal work
Provide guidance and generate quotes for customer machine repairs
Sell service labor and parts ensuring all techs are highly productive so that budgets and goals are met
Work with Service Manager to identify and execute continuous process improvements
Communicate, enforce, and monitor effective Service Department processes to ensure internal and external customer satisfaction
Schedule and assign jobs and work areas to employees in the Service Department according to their skills and knowledge
Review work orders for completeness and accuracy prior to customer billing
Ensure all service Warranty and Product Improvement Programs are completed, and submitted to Centralized Warranty Administrator within the required timeframe to receive maximum credit
Ensure all departmental tools, equipment, and vehicles are in good working order
Actively coach, develop, and help employees grow their capabilities
Participate in the employee review processes
Proactively seek and participate in company‐sponsored training, to develop and advance knowledge base and skill set
Maintain knowledge of John Deere and competitive products
Ensure that company’s reputation and image in the community are consistent with company Core Values
Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service
Qualification
Required
High School Diploma, GED, or equivalent experience required; Associate's degree preferred
3+ years' experience in Service Department operations
Ability to use standard desktop applications such as Microsoft Office and internet-based functions
Experience with off-road, construction, lawn, or heavy equipment
Ability to write and speak effectively to individuals and groups
Experience working cooperatively in a team environment
Ability to effectively guide a team and hold people accountable
Familiar with John Deere and competitive products
Basic understanding of financial principles relative to Service Department operations
Ability to analyze and interpret internal reports
Ability to work extended hours and weekends as needed
Excellent customer service skills
Experience communicating effectively
Valid driver's license required; CDL (Commercial Driver's License) preferred
Driving record that meets Employer's insurance company requirements
Ability to pass DOT physical examination and obtain a Medical Examiner's Certificate may be required
Preferred
Associate's degree preferred
CDL (Commercial Driver's License) preferred
Benefits
Health, dental, and vision insurance
401(k) plan with company contributions
Flexible Spending Account (FSA) & Health Savings Account (HSA)
Paid Time Off (PTO) and Paid Holidays
Company-paid short-term disability & long-term disability insurance
Life Insurance
Team member discounts
Access to additional voluntary insurance plans
Employee Assistance Program (AEP)
Company-provided uniforms
Company
TRULAND Equipment
TRULAND Equipment is a John Deere dealer that sells new and used equipment for residential, commercial, and agricultural applications.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase