NEOGOV · 20 hours ago
Public Communications Manager
New Berlin City Hall, WI
Full-time
Onsite
Senior Level
$94K/yr - $127K/yr
5+ years expNEOGOV is a part of the City of New Berlin, and they are seeking a Public Communications Manager to develop and implement strategies that enhance transparency and collaboration within the community. The role includes leading crisis communication efforts and managing public information and engagement initiatives aligned with the City’s mission and goals.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Develop and implement comprehensive strategies for communication, engagement, and reputation management aligned with the City’s mission, vision, values, and strategic plan
Anticipate and identify potential risks or issues that could impact the City’s credibility, prepare mitigation and response plans
Advise the Mayor and leadership team on messaging, engagement, and issue management
Develop systems to monitor public sentiment, media coverage, and engagement data to inform decisions
Manage news release, press inquiries, interviews, and public statements
Build and maintain strong relationships with local, regional, and state media outlets
Lead integrated marketing, publications, presentations, conferences, events and other public relations activities that highlight City initiatives, employees, and community impact
Responsible for creating and maintaining digital platforms, social media, and newsletters to ensure consistent, timely, and engaging content
Create a public relations productions plan with department leadership for approval and maintain a consistent posting schedule while adapting to trends of high engagement
Maintain brand and style standards to ensure a unified voice and visual identity across all communications
Design and implement strategies that strengthen two-way communication and increase public participation in City initiatives, projects, and decision making
Coordinate community outreach campaigns, publics meetings, surveys, and digital engagement tools to gather meaningful input
Partner with departments to make complex projects understandable and accessible to the public through clear, inclusive communication
Tracks engagement outcomes and recommend data-driven improvements to enhance reach, representation and trust
Lead internal communication strategies that promote alignment, transparency, and employee engagement
Reinforce a culture of innovation, adaptability, and service excellence across all departments by promoting effective internal communication practices
Serve as the City’s lead for crisis communication, developing and executing plans during high-impact or sensitive situations
Coordinate timely, accurate messaging during crises or emerging issues to protect public trust
Provide training and guidance to departments on proactive communication and media interaction
Ensure compliance with law and policies governing public information, records and accessibility
Attends City-sponsored events as directed, photographs activities, and coordinates public promotion of such events
All other duties as assigned
Qualification
Required
Bachelor's degree in communications, public relations, journalism, marketing, or related field
Minimum five (5) years of progressively responsible professional experience in communications, public engagement, public affairs, or marketing
Demonstrated experience in crisis communication, issues management, and organizational reputation management
Minimum three (3) years of supervisory or team leadership experience, including managing projects and cross-functional teams
Valid Wisconsin Driver's License
Strong knowledge of content strategy, public engagement, and cross-platform communication
Advanced understanding of strategic communication, community engagement, and crisis-response principles, with the ability to anticipate and manage reputational risks
Knowledge or community engagement frameworks, participatory methods, and best practices in public involvement
Exceptional writing, editing, public speaking, and presentation skills using a variety of media
High emotional intelligence, sound professional judgment, and the ability to work with sensitive and confidential information
Proficient with digital communication tools, analytics platforms, social media channels, and content management systems
Strong organizational, analytical, and project-management skills
Knowledge of communication, marketing, graphic design principles, and website management
Knowledge of local government functions, public-sector operations, and political environment
Ability to lead, supervise, and evaluate staff, as well as coordinate work across teams
Ability to build and maintain effective working relationships with internal departments, community partners, boards/commission, and the public
Ability to develop and manage budgets, think strategically, solve problems, perform multiple tasks under diverse conditions and deadlines
Understanding or modern office methods, procedures and equipment
Ability to perform multiple tasks under diverse conditions
Ability to present a positive image of the department and the City
Ability to self-motivate and work independently
Preferred
Master's degree in communications, public relations, journalism, marketing, or related field
Experience working in government, municipal, public sector, or other complex stakeholder environments
Experience working with diverse forms of media inquiries
Experience in development, project management, and execution of Public Relations
Benefits
HEALTH INSURANCE
HEALTH SAVINGS ACCOUNT
HERO Program
DENTAL INSURANCE
VISION INSURANCE
LIMITED PURPOSE FLEXIBLE SPENDING ACCOUNTS
DEPENDENT CARE FLEXIBLE SPENDING ACCOUNTS
LIFE INSURANCE
SUPPLEMENTAL LIFE INSURANCE
VOLUNTARY WORKSITE BENEFITS
WISCONSIN RETIREMENT SYSTEM (WRS)
DEFERRED COMPENSATION (Section 457 Plan)
FREE RECPASS
ELECTRONIC DIRECT DEPOSIT
WORKER'S COMPENSATION
JURY DUTY
EMPLOYEE ASSISTANCE PROGRAM (EAP)
HOLIDAYS
VACATION
SICK TIME
FLEX TIME
COMP TIME
BEREAVEMENT LEAVE
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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