Gotham Technology Group · 9 hours ago
Desktop Support Analyst
Charleston, South Carolina Metropolitan Area
Contract
Onsite
Mid Level
3+ years expGotham Technology Group is seeking a Desktop Support Analyst to deliver end-user support for hardware and software issues. The role involves troubleshooting, resolving technical issues, and providing high-touch support to executives and team members in a Windows environment.
Information ServicesInformation Technology
Hiring Manager
Autumn Ortenzi
Responsibilities
Deliver end-user support for hardware and software issues, including desktops, laptops, mobile devices, and peripherals
Troubleshoot, resolve, and document technical issues through Zendesk or similar ticketing systems with professionalism and efficiency
Act as the primary point of contact for desktop and laptop support in Windows 10/11 environments
Provide high-touch, in-person support to executives and team members with a focus on service excellence
Assist with basic setup and maintenance of AV equipment and conference room technology
Manage IT assets on-site, including imaging, configuring, and shipping devices for onboarding and replacements
Support Microsoft 365 applications (Outlook, Teams, Excel, Word, etc.) and other core business systems
Help administer user accounts and device management tasks using Okta and Microsoft Intune
Ensure all work is accurately documented, and procedures are followed according to support standards
Participate in a rotating support queue and actively contribute to knowledge-sharing within the team
Qualification
Required
Minimum of 3 years of IT support experience, preferably in a corporate or professional services environment
Excellent customer service orientation with strong technical troubleshooting skills
Proactive and detail-oriented, with the ability to document issues and resolutions clearly
Effective written and verbal communication skills in a professional setting
Ability to follow established support procedures and work collaboratively with team members
Foundational understanding of networking concepts and enterprise infrastructure
Preferred
A+ Certification is a plus
Familiarity with ITSM frameworks and best practices for support documentation
Company
Gotham Technology Group
Gotham Technology Group is a provider of guidance and direction to IT professionals.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Ira Silverman
CEO
Recent News
2023-12-28
Company data provided by crunchbase