GAC Group · 6 hours ago
Customer Service Representative and Dispatch Specialist
Gaithersburg, MD
Full-time
Onsite
Entry Level
$19/hr - $23/hr
1+ years expGAC Services is seeking a qualified professional to join their winning team for the role of Customer Service Representative. The role involves managing incoming calls, assessing customer needs, and providing solutions to ensure customer satisfaction.
Freight ServiceLogisticsMarine TransportationShipping
Responsibilities
Manage large amounts of incoming calls
Identify and assess customers’ needs to achieve satisfaction
Schedule appointments for service or sales representatives to meet with prospective customers
Recommend potential products or services to management by collecting customer information and analyzing customer needs
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Take payment information and other pertinent information such as addresses and phone numbers
Qualification
Required
High school diploma or equivalent
Excellent communication and interpersonal skills
Focus and determination
Organizational skills
Positive attitude
Detail-oriented
Able to accept constructive criticism and continually improve phone techniques
Dedicated to customer service
Ability to multi-task
Preferred
Customer service: 1 year
Benefits
401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
Company
GAC Group
The GAC Group is committed to ensuring customers’ needs for quality shipping, logistics and marine services are understood and met.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Mikael Leijonberg
Group CFO
Bengt Lindwall
Founder
Recent News
Just-Auto
2026-01-22
2026-01-17
Company data provided by crunchbase