Oak View Group · 2 hours ago
Audio Visual Manager | Full-Time | Tsongas Center
Lowell, MA
Full-time
Onsite
Mid, Senior Level
$60K/yr - $75K/yr
3+ years expOak View Group is the global leader in venue development and management for the live event industry. They are seeking an Audio Visual Manager who will be responsible for managing A/V staff and coordinating technical needs for events at the Tsongas Center, ensuring high safety standards and an exceptional guest experience.
Sports
Responsibilities
Manage and take ownership for all use of A/V and technical services involved in the event production and broadcasting at, from, or involving the arena
This will include, but not be limited to: providing setup/operational technical expertise, granting approval for usage and leadership for all video, audio, lighting, WiFi/network and production systems and/or equipment used in or by the venue for event presentation (e.g.: control room components, audio booth & equipment, video and camera equipment, LED Daktronics ribbons/video-boards, Hawkeye Innovations, 3-Play replay systems, Ross Expressions, marketing and/or PowerPoint presentations, cable interfaces and feeds, etc.)
Create in advance and/or modify in real-time industry-leading messaging, graphics, digital or PowerPoint presentations and video/audio/effects content to support each game/event, accordingly
Assist in the creation, managing and evaluation of standard operating procedures for all building A/V matters, presentation or broadcast services and digital media productions and assets
Ensure all content is effectively and entirely delivered to all playback, storage and show control systems within complete compliance of all governing stakeholders and/or policies
Prepare various additional events inside and outside the arena which may require A/V equipment (e.g.: portable sound or video systems) to include press conferences, banquets, pep rallies, etc
Oversee the process and execution of game day production as it refers to the video boards, the audio program, lighting and all other elements that go into production and in house show for sporting events with our tenants at the venue
Ensure all owned and/or utilized A/V equipment remains game/event ready, is properly setup and tested well in-advance before time of need and constantly monitored to remain in functional, working order throughout entirety of each current and upcoming event
Troubleshoot and/or replace non-working aspects immediately so service quality is never interrupted or inexcusably delayed or modified without approval
Ensure all physical A/V spaces and/or storage structures utilized (e.g.: control room, audio booth, racks, cabinets, storage closets, cases, conduits, channels, carts, bags, etc.) remain in professional, safe, and functional cleanliness and order
This expectation certainly extends to shared spaces of the venue, as well (e.g.: A/V equipment utilized or stored in event rooms/arena lobbies, etc.)
All A/V related materials are to be kept organized, clearly labeled, cleaned, within proper temperature and storage specifications, etc. at all times
Participate in the development and administration of the on-going A/V budget
Frugally forecast needed or excess funds for staffing, equipment repair and/or replacement and needed materials and supplies
Order and receive equipment or supplies, as necessary, within budget guidelines. Develop and/or assist with long-range plans for future venue A/V needs to include capital improvements which will enhance events and presentation capabilities while maintaining industry-leading standards of excellence and compliance
Perform on-going as well as annual inventory of all A/V equipment and provide this information both to necessary leaders as well as to required filing/storing methods for information
Assist with a capital improvement plan, including creating or maintaining a long term plan for replacement of equipment, gathering quotes and discussing upcoming needs with GM and other key stakeholders
Serve as a positively contributing member of a dynamic and diverse venue management team in collaboration with university, city, community, tour groups, event leaders, promoters and other stakeholders
Maintain a customer-first mentality which provides a safe and welcoming environment for all
Attend or represent OVG360 and UML functions with professionalism and pride
Recruit, select, schedule, motivate and evaluate A/V and technical staff from the existing part-time employee pool as well as third-party or free-lance contractors
Provide or coordinate staff training (and frequent cross-training) as necessary and work with employees to correct any deficiencies
Assist with administering disciplinary or promotion procedures
Assist with payroll, venue access issues and parking validation for part-time staff, as needed
Collaborate well in advance – and constantly – with marketing, corporate partnerships, university leadership, event promoters, etc., to understand their needs, arrange for services and surpass desired expectations at an industry-leading, approved, tested and ready-to-go level through creative deployment of available technology and equipment
View every interaction as a future investment
Assist managing third-party service providers by enforcing any agreed upon scope of services within the various signed service agreements (i.e., freelance and union production crewing agencies, maintenance providers, contractors, digital signage service providers, etc.)
Perform duties including lifting, carrying, moving, walking extensively throughout the building, working from various heights, and within an environment with moderate to loud noises
Ensure staff is working safely, efficiently and are aware of and practicing proper safety guidelines
Work extended and/or irregular hours including nights, weekends and holidays, as needed
Perform other duties as assigned
Qualification
Required
Minimum of (3-5) years of A/V and Technical experience in a sports and entertainment facility. Experience in a sports complex and/or arena is preferred
Bachelor's degree or equivalent industry experience
Experience in arena/stadium operations and events
Supervisory experience highly preferred
Strong organizational skills and attention to detail required
Must be a self-starter, proactive, flexible, and deadline-focused
Extensive knowledge of video and/or scoreboard production in a sports and entertainment facility
Previous experience integrating, implementing, or refreshing broadcast control room equipment, including familiarity with modern broadcast cabling infrastructure used in broadcast environments
Exemplary communication skills and professionalism to deal effectively with all business contacts, vendors, and clients
Knowledge and previous experience working with the NCAA, and concert/family/event show promoters
Strong verbal and written communication skills, with the ability and confidence to present and communicate new ideas and concepts, describe and document issues as well as their solutions
Ability to terminate AV cables (i.e., Cat 6, BNC, XLR, Triax, etc.)
Proven understanding of guest and customer service
Forklift certified or willingness to be certified, as necessary
Knowledge and practice of OSHA requirements at all times
Possession of, or ability to obtain within 3 months of being hired, a valid CPR/AED certificate
Proficient knowledge of Windows and Microsoft Office software
Operate standard office equipment including printer, copier, and computer
Proficient knowledge and use of mobile or land-line phones and email services
Abilities to work with graphic programs or create graphics
Written/Oral communications - ability to speak and write clearly and concisely, get messages across which have the desired effect
Benefits
Health, Dental and Vision Insurance
401(k) Savings Plan
401(k) matching
Paid Time Off (vacation days, sick days, and 11 holidays)
Company
Oak View Group
We are here to be a POSITIVE DISRUPTION to business as usual in the sports and live entertainment, and hospitality industries.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$100MKey Investors
Silver Lake
2018-03-12Private Equity· $100M
Leadership Team
Chris Granger
Chief Executive Officer
Erin Prober
VP, Global Partnerships
Recent News
Sports Business Journal
2025-12-12
Digital Music News
2025-12-06
Sports Business Journal
2025-12-04
Company data provided by crunchbase