CCS · 1 day ago
IT Support Technician
Aurora, OH
Full-time
Onsite
Entry Level
$40K/yr - $45K/yr
1+ years expCustom Computer Specialists is a leading technology consulting firm looking to hire an IT Support Technician to provide full-time, on-site, end-user support for a client in Aurora, Ohio. The role involves troubleshooting technical issues, supporting office and manufacturing-floor personnel, and ensuring reliable access to systems and applications.
Business Information SystemsConsultingCyber SecurityInformation ServicesInformation TechnologySoftware
Responsibilities
Provide Tier 1 and Tier 2 support for desktops, laptops, mobile devices, and corporate applications
Troubleshoot issues related to connectivity, user identity and access, device performance, and software errors
Support both office employees and manufacturing-floor users, including onsite assistance as needed
Set up and configure Windows devices, printers, user accounts, MFA/security tools, and standard business applications
Assist new hires with workstation setup and onboarding support
Perform hardware imaging and device provisioning
Provide support and assistance for ERP systems, including troubleshooting and minor enhancements
Support Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive
Participate in system rollouts, upgrades, and implementation projects
Log, track, and resolve support tickets in accordance with defined SLAs
Maintain accurate technical documentation, device lifecycle records, and asset inventory
Identify recurring issues and escalate trends to the IT team to drive long-term solutions
Assist with basic network troubleshooting (DNS, DHCP, Wi-Fi, VPN)
Support routine IT maintenance and operational initiatives
Contribute to continuous improvement of IT support processes and standards
Perform other job-related duties as assigned
Qualification
Required
1–4 years of experience in IT support, help desk, or service desk roles
Strong troubleshooting skills across hardware, software, and networking
Excellent communication and customer service skills
Hands-on experience with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
Hands-on experience with Windows operating systems
Hands-on experience with basic networking concepts (DNS, DHCP, Wi-Fi, VPN)
Ability to support manufacturing-floor technology and work onsite as needed
Experience with ERP systems, ticketing platforms, or endpoint management tools
Exposure to Active Directory or Azure Active Directory
Knowledge of IT asset management and device lifecycle practices
Preferred
Associate degree or higher in Information Technology, Computer Science, or a related field preferred
Equivalent hands-on experience may be considered in lieu of a degree
Industry certifications are a plus, including CompTIA A+, Network+, or Security+
Industry certifications are a plus, including Microsoft 365 Fundamentals (MS-900)
Industry certifications are a plus, including Microsoft Certified: Modern Desktop Administrator Associate
Company
CCS
CCS is a premier provider of technology solutions and services to organizations throughout the US.
201-500 employees
H1B Sponsorship
CCS has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Growth StageTotal Funding
unknown2022-02-10Private Equity
Leadership Team
Gregory G. Galdi
Chairman
Recent News
EIN Presswire
2026-01-07
EIN Presswire
2026-01-06
2025-11-05
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