BD · 9 hours ago
Customer Service Representative
United States
Full-time
Remote
Entry Level
$14/hr - $21.60/hr
1+ years expLiberator Medical Supply™ (LMS) has been serving urology and ostomy customers for more than two decades. In this role, you will provide effective customer service for all external customers by utilizing in-depth knowledge of company products and programs. The position is 100% remote and involves processing customer inquiries and working closely with the Medical Billing department.
Health CareMedical DeviceTechnical Support
Responsibilities
Provide timely and accurate information to customers regarding their order status and/or product information requests according to established department and intra-departmental policies and procedures
Process customer returns according to established department policies and procedures
Work closely with the Medical Billing department to resolve disputed Billing charges
Provide timely feedback to Customer Service Management regarding service failures or customer concerns
Partner with Sales Representatives to meet or exceed customer service expectations
Qualification
Required
1+ years medical industry or call center/customer service experience
Ability to read, analyze, and interpret medical supply publications, technical procedures, and/or training tools
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages
High School Diploma or general education degree (GED)
Preferred
Ability to solve practical problems and deal with a variety of variables
Knowledge of Microsoft Office Applications
Ability to work some evening shifts, weekends, or overtime as needed
Benefits
Up to 12 company paid holidays
Medical, dental and vision insurance
401(k)
Tuition Reimbursement
Access to the BD Healthy Lives Program, Employee Assistance Programs, and additional support resources!
Company
BD helps advance clinical therapy with the process for patients and health care providers with innovative technology services and solutions.
10001+ employees
H1B Sponsorship
BD has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (66)
2022 (4)
2021 (3)
Funding
Current Stage
Public CompanyTotal Funding
$540MKey Investors
Steris
2023-08-02Post Ipo Equity· $540M
1962-04-23IPO
Leadership Team
Tom Polen
Chairman, CEO and President
Richard Byrd
Executive Vice President and President Interventional Segment
Recent News
2026-01-22
Medical Device Network
2026-01-22
Company data provided by crunchbase