Valdera · 4 hours ago
Customer Success Manager (North America)
United States
Full-time
Remote
Senior Level
5+ years expValdera is an AI-native sourcing platform empowering innovative manufacturers to transform their sourcing operations. The Customer Success Manager will support enterprise customers by driving onboarding, adoption, and measurable business impact, acting as a strategic partner to procurement leaders and supply chain executives.
SalesSoftware
Responsibilities
Own a portfolio of enterprise customers end-to-end, driving onboarding, adoption, retention, expansion, and measurable business impact
Lead day-to-day relationships with customer owners and functional leads, aligning teams around execution, adoption, and delivery of outcomes
Translate platform usage into quantifiable outcomes such as cost savings, risk reduction, and supply chain resilience
Build and refine scalable processes, playbooks, and customer-facing materials to accelerate adoption and strengthen execution
Partner closely with Sales, Product, and Engineering to resolve issues, advocate for customer needs, and improve the product experience
Qualification
Required
5–10 years of total professional experience
3–5+ years managing enterprise SaaS accounts, with responsibility for onboarding, driving adoption, managing renewals, and delivering measurable business outcomes
English - Native or professional fluency is required
Experience in the Chemicals, Manufacturing, or Supply Chain/Procurement sectors
Experience with transformation and value-creation initiatives with hands-on ownership of client outcomes
Comfortable operating within multi-stakeholder organizations, leading change management programs, and maintaining execution momentum
Preferred
Intellectual Curiosity: You genuinely want to understand how things are made and the chemistry behind the products we use every day
High Agency: You don't wait for a playbook; you see a problem and you solve it. You are comfortable working with ambiguity in a high-growth startup environment
Relationship-Driven: You build trusted relationships by helping customers succeed, as an organization and as individuals
Builder Mentality: You love building a business and shaping processes, you don't wait for it to show up
Company
Valdera
Valdera is a software that provides automatic outreach, sales generation, and custom specification services for buyers and suppliers.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$15MKey Investors
Index Ventures
2024-10-03Series A· $15M
2021-10-06Seed
Leadership Team
S
Sruti Arulmani
Co-Founder & CEO
D
Dheev Arulmani
Co-founder & COO
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