Retina Consultants of Texas · 21 hours ago
Patient Service Representative
Houston, TX
Full-time
Onsite
Entry Level
1+ years expRetina Consultants of Texas (RCTX) is seeking a Patient Service Representative to join their innovative team with the mission of Fighting Blindness For The World To See. This role will be responsible for setting the tone of the patient experience, actively listening to patient needs, scheduling appointments, and triaging calls to the appropriate team members.
Health CareMedical
Responsibilities
Receives incoming calls and schedules for a multi-location Retina practice
Maintains compliance with HIPAA by keeping sensitive information confidential
Performs in a high productivity, fast-paced environment
Provides excellent customer service
Triage patient calls to determine path to action regarding scheduling needs
Collects full, complete, and accurate insurance information
Partners with team members throughout the practice to triage patient calls
Communicates effectively with all team members throughout the practice to ensure patient message requests are received
Documents accurately and concisely in all systems
Works with patient to address any concerns. Escalates patient concerns to leaders as needed
Have working knowledge of all providers within our practice in order to fill schedules based on business needs
Completes other duties as assigned
Qualification
Required
Excellent communication and computer skills
Ability to exercise judgment and decisions making
Working knowledge of insurance terminology
Basic Proficiency in MS Office (Word, Outlook), EMR
High school diploma, GED, or equivalent
Prolonged periods sitting at a desk and working on a computer
Preferred
Bilingual (English/Spanish)
1-2 years customer service, medical scheduling, or ophthalmic technician experience
Benefits
Employee Paid Benefits such as Medical, Dental, and Vision, short-term disability, voluntary life insurance, accident, critical illness, hospital indemnity, pet insurance, HSA pre-taxed contributions, 401 (k) retirement savings contributions both Roth and Traditional options starting date of hire.
Employer Paid Benefits such as long-term disability, $25,000 basic life insurance policy, 3% 401(k) safe harbor contribution, HSA employer contributions, annual performance merit increases, certification opportunities, rewards & recognition platform, WellHub Starter Plan Gym Membership, paid time off and (8) paid holidays + (1) floating holiday annually.
Company
Retina Consultants of Texas
Retina Consultants of Texas (formerly Retina Consultants of Houston) is the largest retina-only ophthalmology practice in Southeast Texas and one of the most respected in the U.S.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Matthew Benz
Partner
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