MedCare Equipment Company, LLC · 7 hours ago
Customer Service - Repair
Greensburg, IN
Full-time
Onsite
New Grad, Entry LevelMedCare Equipment Company, LLC is seeking a Customer Service Associate I - Repair to handle initial customer contacts regarding equipment repairs. The role involves troubleshooting issues, processing customer orders, and promoting a Lean work culture while ensuring customer satisfaction.
Health CareHospitalMedicalMedical DeviceService Industry
Responsibilities
Handing initial customer contact either in person or over the telephone (and at times via the web)
Receive, qualify, and process all customer orders in a timely, efficient, accurate, and courteous manner
Investigating and responding to customer inquiries regarding shipments, products, deliveries and complaints
Troubleshoot over the phone to see as to what the issue is
Submit into the insurance for an authorization to get the patient’s unit repaired
Actively promotes a Lean work culture by performing team member duties to encourage consistent use of LEAN principles and processes
Continually seeking work process improvements
Recognizes the necessity of taking ownership of one’s own motivation, morale, performance and professional development
Strives for behavior consistent with being committed to MedCare’s missions, vision and values
Qualification
Required
High School Diploma or GED
Demonstrated PC skills with proven data entry experience
Proficient in MS Office, especially Word and Excel
Strong organizational and time management skills
Sitting for extended periods of time
Manual dexterity for typing and writing
Ability to read small print and view a computer screen for prolonged periods
Ability to lift, push, pull, or carry objects up to 20 pounds
Able to wear over-ear headsets for majority of workday
Preferred
Previous experience in healthcare or durable medical equipment preferred
Previous experience dealing with insurance guidelines, medical terminology/diagnosis, and extracting data from EMR's to expedite order processing preferred
Company
MedCare Equipment Company, LLC
MedCare Equipment Company, LLC is a hospital & health care company based out of 115 Equity Dr, Greensburg, PA, United States.
Founded in 1982
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Patricia Mastandrea
Chief Executive Officer
Company data provided by crunchbase