Customers Bank · 23 hours ago
Mortgage Quality Assurance Specialist
Malvern, PA
Full-time
Hybrid
Entry, Mid Level
2+ years expCustomers Bank is a super-community bank focused on delivering exceptional customer experiences. The Mortgage Quality Assurance Specialist is responsible for ensuring compliance with internal policies and regulatory guidelines throughout the mortgage origination and servicing process, including reviewing loan files and implementing improvements to enhance quality operations.
BankingCommercialFinancial ServicesVenture Capital
Responsibilities
Conduct 100% review of loan files and prepare and submit HMDA data reporting monthly to the Compliance department
Conduct and manage the pre- and post-closing quality control with Metasource an outside vendor, on a percentage of loans
Perform a review of all in-house mortgages to ensure accurate boarding into IBS
Quality control on the annual escrow analysis of the portfolio
Review daily maintenance report for accuracy
Stay compliant with all regulations and bank policies/procedures
Additional job duties may be assigned
Identify trends and escalate to management
Attend weekly/monthly meetings with operations and servicing
Qualification
Required
At least 2 years quality assurance background
At least 2 years of banking background and regulations
Basic knowledge of loan documents/ origination and servicing processes
Strong organizational skills including daily scheduling and timely document delivery
Attention to details
Ability to handle multiple tasks successfully
Capable of working outside the realm of job functions when necessary
Capable of working alone
Preferred
Familiarity with Encompass, FIS IBS, spreadsheets and reporting definite PLUS!
Company
Customers Bank
Customers Bank offers commercial, consumer, and specialty banking services.
Founded in 1997Washington, District of Columbia, USA
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$357.95M2025-09-03Post Ipo Equity· $150M
2019-12-10Post Ipo Debt· $74.75M
2014-12-30IPO
Leadership Team
Philip Watkins
Chief Financial Officer
Robert Fischer
Senior Vice President, Regional Chief Lending Officer
Recent News
2026-01-23
2026-01-23
Morningstar.com
2026-01-18
Company data provided by crunchbase