NEOGOV · 1 day ago
Emergency Communications Officer I
Cobb County 911 Center, GA
Full-time
Onsite
Entry Level
$20.79/hr - $20.79/hr
1+ years expNEOGOV is seeking candidates for the role of Emergency Communications Officer I at the Cobb County Department of Public Safety E911 Emergency Communications Center. This position involves answering and processing emergency and non-emergency calls, providing lifesaving instructions, and dispatching appropriate emergency response units.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
Responsibilities
Answers incoming emergency and non-emergency voice and Telecommunication Device for the Deaf (TDD) calls: determines nature of call and correct signal and/or code; simultaneously enters information into the Computer Aided Dispatch (CAD) System; and advises supervisors of all priority calls
Provides lifesaving and pre-arrival instructions to callers in emergency medical situations: remains available to callers while units are in route; and checks medical status
Forwards information to the appropriate emergency response units or agencies: processes requests from officers and/or deputies through the Georgia Crime Information Center (GCIC) and National Crime Information Center (NCIC), and assist the public with request
Utilizes computer to enter and retrieve data: sorts and files records; and assists callers with transactions and information relating to police, fire, and Emergency Medical Services activity
Identifies incorrect or outdated information contained in the CAD: and completes update form for changes of street names and/or addresses, and submits to supervision for verification
Testifies in Court: may be called to testify as the owner of a voice on and E-911 recording and/or to be a witness that a call was received
Dispatches the appropriate agency personnel to scene through use of radio and CAD System: coordinates multi-unit and multi-jurisdictional response calls; maintains awareness of available response units; dispatches calls to available units; maintains contact with response units to provide information and instructions regarding emergencies; and assists in the coordination of correct response
Performs other related duties as assigned
Qualification
Required
High School Diploma or GED required; supplemented by one year of work experience that shows the ability to maintain steady employment in any field; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job
Applicants must pass the CritiCall 911 exam
Must be age 18 at time of hire
Must obtain and maintain the following certifications: GCIC and NCIC Terminal Operator, Basic Communications Officer, TDD/TTY, and CPR
Benefits
Paid Vacation Leave
Holidays
Paid Sick Leave
Paid Military Leave
Parental Leave Policy
Bereavement Leave Policy
Free Wellness Clinic
Fitness Centers
Education Incentive Pay:
Tuition Assistance
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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