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LHH · 2 hours ago

Human Resources Operations Specialist

United States

Contract

Remote

Mid Level

$29/hr - $31/hr

3+ years exp

LHH is seeking an HR Operations Specialist to support their AMERICAS HR Shared Services Center. This role focuses on providing exceptional employee support throughout the employee lifecycle, ensuring accuracy and compliance while addressing inquiries related to HR policies, benefits, payroll, and employee programs.

Human Resources

Hiring Manager

Khushi Pachauri

Responsibilities

Serve as the primary point of contact for employees across the AMERICAS region, addressing inquiries related to HR policies, benefits, payroll, and employee programs through voice, chat, and case‑management tools

Maintain accurate and up‑to‑date employee records, including personal and confidential information

Support lifecycle processes such as onboarding, employee transitions, and offboarding

Process HR transactions including status changes, salary adjustments, promotions, benefits actions, and time‑off requests

Analyze feedback to improve employee support processes and enhance knowledge base content

Collaborate with HR and Payroll teams to ensure timely and accurate data processing for hires, terminations, promotions, and compensation updates

Digitally maintain employee records in alignment with company policies, retention requirements, and federal/state regulations

Ensure confidentiality of all employee information and uphold high standards of professionalism

Update and manage internal/external HR databases to ensure data integrity

Qualification

HR policies knowledgeHRIS platforms experienceCustomer service skillsAttention to detailDiscretionProfessionalismContinuous improvement mindsetEnglishCommunication skillsCollaboration skills

Required

Strong customer service skills with the ability to actively listen and provide clear, accurate support

Excellent attention to detail and commitment to maintaining precise HR records

Solid knowledge of HR policies, procedures, and employment laws

Strong written and verbal communication skills, with the ability to explain complex topics clearly

Ability to manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment

High level of discretion and professionalism when handling sensitive information

A continuous improvement mindset, with the ability to identify process gaps and propose solutions

Experience collaborating with cross-functional HR, payroll, and operational teams