hackajob · 2 weeks ago
Technology Support Lead
Houston, TX
Full-time
Hybrid
Senior Level, Lead/Staff
$120K/yr - $180K/yr
8+ years exphackajob is collaborating with J.P. Morgan to connect them with exceptional tech professionals for the Technology Support Lead role. This position involves ensuring operational stability, availability, and performance of production application flows while fostering a culture of continuous improvement and troubleshooting user support requests.
Artificial Intelligence (AI)Generative AIHuman ResourcesRecruitingSoftware
Responsibilities
Provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
Proactively monitor production environments for anomalies, mitigate issues, and drive evolution and utilization of standard observability tools leading to improving MTTD/MTTR
Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration
Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
Collaborates with engineering, product, security, and business teams to align production management initiatives with organizational goals
Establishes and monitors key performance indicators (KPIs) for production systems, driving proactive incident management and root cause analysis
Collaborates with technical experts, key stakeholders, and team members to resolve complex problems
Champions automation and DevOps practices to streamline operations and reduce manual intervention and toil
Understands service level indicators and utilizes service level objectives to proactively resolve issues before they impact customers
Stays abreast of industry trends and emerging technologies, recommending enhancements to production management practices
Qualification
Required
8+ years of professional experience in a large-scale technology enterprise or equivalent expertise troubleshooting, resolving, and maintaining information technology services
Hands-on Experience working with CI/CD tools in a globally distributed hybrid environment (Cloud & On-premise) using Git/BitBucket/Github, Artifactory, Jenkins etc
Excellent problem-solving skills and the ability to conduct thorough Root Cause Analyses and engage with AD teams
Experience with Unix/Linux platform, cloud platforms such as AWS, Azure, or GCP
Support knowledge of containerization & orchestration technologies: ie: Dockers and Kubernetes
In-depth knowledge of monitoring and observability tools such as Geneos, Dynatrace, Grafana, Elasticsarch, and Splunk, including configuration, integration, and analysis of application and infrastructure metrics
Demonstrated success in leading large-scale, complex production environments in a fast-paced organization
Proficient in site reliability culture and principles and familiarity with how to implement site reliability within an application or platform
Familiarity with container and container orchestration such as ECS, Kubernetes, Docker and Cloud Foundry
Proficient in at least one programming language such as Python, Java/Spring Boot, .Net, etc
Preferred
Bachelor's degree in Computer Science, Information Systems, or related field
Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Practical experience with supporting/building public cloud, Kubernetes and Docker
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
hackajob
The AI-native tech hiring platform trusted by enterprises, scale-ups, and 1M+ tech professionals worldwide.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$33MKey Investors
Volition CapitalAVP,Downing VenturesDowning Ventures
2023-05-03Series B· $25M
2018-10-25Series A· $6.7M
2017-03-31Seed· $0.58M
Leadership Team
Mark Chaffey
CEO
Phil Kell
VP - Marketplace
Recent News
2025-10-23
2025-09-26
2025-09-12
Company data provided by crunchbase