DAT Freight & Analytics · 2 hours ago
Customer Support Representative
United States
Full-time
Remote
Entry Level
$23.96/hr - $29.60/hr
1+ years expDAT Freight & Analytics is a technology company focused on improving the freight and logistics industry. They are seeking a dedicated Customer Support Representative to be the first point of contact for customers, ensuring satisfaction and fostering positive relationships.
LogisticsTransportation
No H1B
Responsibilities
Handle incoming customer queries through various channels (phone, email, and live chat), providing accurate, timely, and empathetic responses while maintaining a solution-oriented mindset
Troubleshoot customer issues, offering clear and concise solutions. Escalate complex issues to the appropriate teams when necessary
Develop and maintain a comprehensive understanding of our products/services to effectively assist customers and provide accurate information
Actively seek customer feedback to improve our service and products
Work closely with other departments to ensure a cohesive customer experience, sharing insights and coordinating on issue resolution
Qualification
Required
Can be available 9am - 5pm EST
Demonstrates pride, ownership, and accountability for your work, and expects the same from those you work with
Shares opinions openly on what's working and what's not across the product, tech stack, and team processes
Is comfortable with independently owning large features with multiple moving parts
Seeks feedback early and often in the development process
Collaborates effectively and empathetically across different roles such as Design, Operations, and Product
Identifies speed vs quality tradeoffs and balances them judiciously
Believes diverse teams make better decisions and actively fosters a culture where every person can do their best work
Has the ability to work in a fast-paced environment and to adapt to changing demands
Has proficiency in using CRM software and other customer support tools (Zendesk, Hubspot, Freshdesk...etc)
Exhibits excellent communication skills, both verbal and written
Has 1-3 years' experience
Preferred
You have proven experience in customer support or a related field
You have familiarity with Fintech or the Freight industry
You have Hubspot experience
Fluent in Spanish
Benefits
Medical, Dental, Vision, Life, and AD&D insurance
Parental Leave
Up to 20 days of paid time off starting in year one
An additional 10 holidays of paid time off per calendar year
401k matching (immediately vested)
Employee Stock Purchase Plan
Short- and Long-term disability sick leave
Flexible Spending Accounts
Health Savings Accounts
Employee Assistance Program
Additional programs - Employee Referral, Internal Recognition, and Wellness
Free TriMet transit pass (Beaverton Office)
Competitive salary and benefits package
Collaborative and supportive team culture
Employee Resource Groups
Company
DAT Freight & Analytics
DAT Freight & Analytics maintains a market for truckload freight.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jeff Clementz
President and CEO
Tony Salazar
Chief Financial and Operating Officer
Recent News
2026-01-23
2026-01-22
Company data provided by crunchbase