NEOGOV · 7 hours ago
HRA Coordinator - REPOST
390 Robert St. N St. Paul, MN
Full-time
Hybrid
Entry, Mid Level
$78K/yr - $92K/yr
2+ years expMetropolitan Council is the regional government for the Twin Cities metropolitan area, and they are seeking an HRA Coordinator to serve as the primary contact for clients seeking rent assistance services. The role involves conducting eligibility assessments, processing leasing documents, and providing program information while ensuring compliance with regulations.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Conduct annual re-certifications, and interim income changes, and determine household eligibility for housing assistance by verifying income, assets, and eligible expenses while meeting all agency deadlines
Process leasing documents for new and re-exam households. This includes collaboration with assigned inspector(s) to ensure compliance with inspection standards, explaining or clarifying lease and contract terms to all stakeholders, and negotiating rent
Explain program features and options to participants and make appropriate determinations related to subsidy standards, portability, interventions, and other options that may apply
Assume primary responsibility for the reasonable accommodation process including oversight of the request, required documentation, and submission to the Manager for final review
Provide information and referral services for housing issues that may include the location, accessibility, or affordability. Information and referrals should promote choice and resident preferences, as needed
Maintain an effective and professional interpersonal relationship with internal and external stakeholders
Identify potential fraud or program abuse by applicants, participants, and owners through an active interviewing, thorough review of verifications, or third-party resources. Take action to correct identified problems or concerns and/or make a recommendation to the Manager for termination of assistance
Prepare required documentation and appointments for informal hearings and/or court hearings as required. Participate in informal hearings as appropriate
Review regular reports in areas of responsibility and alert the Manager in a timely manner of issues that may have administrative, legal and/or political implications
Attend training seminars, workshops, and meetings to keep informed of new procedures and policy changes, as applicable
Perform other related duties, as assigned
Qualification
Required
Any of the following combinations of completed education (in Housing, Urban Studies, Social Work, Education, Psychology, Sociology, or related field) and experience in rent assistance or social services field determining program eligibility: Bachelor's degree or higher with two years of recent experience; Associate's degree with four years of recent experience; HS Diploma/GED with six years of recent experience
Knowledge of housing and redevelopment-related state and federal programs, rules, regulations, policies, and procedures
Knowledge of racial and social equity and ability, or growth capacity, to participate in conversations about race and equity. Ability to be open to opportunities to integrate equity initiatives into the housing work
Ability to effectively manage multiple tasks, prioritize work to meet critical deadlines, and work independently while maintaining a high degree of accuracy
Ability to work with participants from diverse backgrounds, possession of public speaking, conflict resolution and negotiation skills
Proficient in Microsoft Word, Excel, and Outlook
Proficiently navigate through HRA Software
Ability to apply concepts of arithmetic and calculate figures and amounts such as discounts, interest, rates, ratios, and percentages
Ability to communicate effectively both verbally and in writing using a person-centered approach and maintain positive working relationships with program participants, landlords and community partners
Ability to identify problems, analyze issues and implement resolutions, and to handle difficult situations in a professional manner for both internal and external customers or clients
Preferred
Experience explaining governmental programs to, and determining eligibility for, participants and applicants
Recent (within the last three years) experience with Housing Choice Voucher program or a similar subsidized housing program
Bilingual or multilingual - able to communicate fluently in English AND one or more other languages
Experience working with diverse populations of internal and external customers
Benefits
Guaranteed monthly retirement income through Minnesota State Retirement System pension fund
Opportunity to save additional funds for retirement on a tax-deferred basis through a voluntary deferred compensation (457) plan
Two or more medical plans from which to choose, with employer contribution towards premiums over 80%
Dental insurance, life insurance and vision insurance
Well@Work clinic
Bus/rail pass valued at over $1200 per year
Parking at many job locations
Fitness centers at many job locations
Employee Assistance Program
Extensive health and wellness programs and resources
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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