Country Bank · 5 hours ago
Teller
Ware, MA, US
Full-time
Onsite
New Grad, Entry Level
$18/hr - $20/hrCountry Bank is a growing mutual community bank dedicated to making a difference in the lives of customers and communities. The Teller provides excellent customer service by performing transactions, promoting bank products, and maintaining cash drawer accuracy while adhering to bank policies.
BankingFinancial Services
Responsibilities
Assists customers by receiving deposits, withdrawals, and loan payments; cashing checks; recording night and mail deposits; selling cashier checks, ordering checks, and answering questions in person or over the telephone
Actively participates and models the Country Bank Experience sales and service program. Cross sells Bank products by engaging with customers, understanding customer needs, and informing customers of new services and product promotions. Demonstrates sound knowledge of Bank products and services. Actively promotes all digital channels such as online and mobile banking, and any eService initiatives
Answers basic customer inquiries regarding interest rates, service charges and account histories, while complying with disclosure requirements, regulations and consumer privacy policies
Maintains an excellent teller balancing record and follows the Retail Banking Balancing Standards
Processes and mitigates risks associated with check transactions, including verifying endorsement and proper identification, and ensuring item’s validity according to the Bank’s Check Handling policy. Determines funds availability based on regulation and Bank policy requirements. Completes Notice of Delayed Availability as necessary
Buys and sells currency from the vault as necessary, ensuring that teller drawer cash limits are within established guidelines
Is required to work 2-3 weekend days per month, as needed
Responsible for building long-lasting relationships with customers, community and colleagues through the embodiment of our Core Values: Integrity, Service, Teamwork, Excellence and Prosperity
Other job duties, as assigned
Qualification
Required
High School diploma or equivalent is required
Ability to work both independently and as part of a team
Strong customer service/sales skills
Strong written communication skills
Basic knowledge of the Microsoft Office Suite, including Excel, Outlook, PowerPoint and Word
Preferred
Experience in cash handling and customer service is preferred
Employees with exceptional verbal and numerical aptitudes are preferred
Benefits
Medical, dental and vision insurance, a 401(k) Plan with a generous employer contribution plus match
Income protection benefits
Educational assistance and tuition reimbursement benefits
Generous total paid time off, and more
Company
Country Bank
Country Bank is a bank that offers lending, mortgages, and banking services.
Founded in 1850
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Paul Scully
President and CEO
Mary C. McGovern, MBA
EVP, Chief Financial Officer & Treasurer
Recent News
WBJournal.com
2025-07-29
Worcester Business Journal
2025-02-10
Worcester Business Journal
2023-04-08
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