Owner.com · 3 hours ago
Senior Customer Strategy Analyst
United States
Full-time
Remote
Mid, Senior Level
$140K/yr - $180K/yr
4+ years expOwner.com is building a data-first Customer Strategy team within their Business Operations function. As a Senior Customer Strategy Analyst, you will drive customer retention and growth by uncovering high-impact opportunities and building data products to support strategic decision-making.
Computer Software
Responsibilities
Drive customer retention: Uncover root causes of churn and surface actionable interventions across teams, directly improving one of Owner's most important metrics
Grow customer sales: Identify opportunities to increase customer sales by providing feedback that shapes the product roadmap and driving process changes for front-line teams
Elevate the customer experience: Find gaps that lead to frustration or unrealized sales, then build data products, tools, or process changes to close them
Own Customer Analytics: Improve the analytics and engagement strategy for Customer Success and Customer Support. This isn't just an insights role - you'll design and ship data products and automated workflows that enable teams to act on data without waiting for analysis
Tackle emerging priorities: Lead or contribute to ad hoc projects as business needs arise; this role flexes with what matters most
Qualification
Required
4+ years in analytics, strategy, or ops - whether that's management consulting, startup analytics, or a hybrid path that's hard to label
Excellent numerical skills, with additional technical background or education strongly preferred. SQL/Python skills a plus!
You've built things - dashboards, tools, processes - not just delivered decks
You dig into root causes until you actually understand the problem, not just the symptoms
Comfortable with ambiguity; you don't need a playbook to figure out what to work on next
Preferred
Experience with SaaS, marketplaces, or high-growth startups preferred
Restaurant industry experience is a plus!
Benefits
Generous pre-IPO equity package
Comprehensive health coverage
Remote-first workplace
Unlimited PTO
Extra fun perks
Company
Owner.com
Owner.com makes online growth easy for restaurants. Our software helps local restaurants compete — and win against — big corporations.
201-500 employees
H1B Sponsorship
Owner.com has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (1)
2023 (1)
Funding
Current Stage
Growth StageLeadership Team
Adam Guild
Co-founder & CEO
Dean Bloembergen
Cofounder & CTO
Recent News
2024-01-31
Company data provided by crunchbase