Customer Service Representative - Onsite or Remote jobs in United States
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First PREMIER Bank/PREMIER Bankcard · 1 month ago

Customer Service Representative - Onsite or Remote

positionDakota Dunes, SD
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$17/hr - $18.90/hr

PREMIER Bankcard is a customer-focused financial institution, and they are seeking a Customer Service Representative to provide support to customers through inbound calls regarding their products and services. The role involves ensuring customer satisfaction, understanding operational policies, and participating in team meetings.

BankingFinanceFinancial ServicesLending

Responsibilities

Answer inbound calls about our products and services
Understand policies and procedures used for daily operations
Take accountability for customer satisfaction with a highly professional demeanor
Demonstrate a strong phone presence while assisting those with less than perfect credit
Achieve high satisfaction on customer surveys
Participate in team meetings

Qualification

Bilingual (English/Spanish)Customer satisfactionPhone presenceTeam participationProfessional demeanor

Required

Fluent bilingual skills (English/Spanish) are compensated in the form of a 10% differential. Bilingual skills are not required
Must live within 50 miles of a PREMIER location or plan on relocating for remote positions
Ability to answer inbound calls about products and services
Understanding of policies and procedures used for daily operations
Accountability for customer satisfaction with a highly professional demeanor
Strong phone presence while assisting those with less than perfect credit
Ability to achieve high satisfaction on customer surveys
Participation in team meetings

Benefits

Full medical benefits for 20+ hours/week
FREE dental and vision coverage
Generous time off plans including PTO, Sick Pay, and Bonus Days
401(k) - dollar-for-dollar match up to 5% of total compensation
Special discounts and offers for events at the Denny Sanford PREMIER Center
Employee Wellness Program
Paid Community Volunteer Hours - PREMIER averages 30,000 hours per year
Fun Employee Parties

Company

First PREMIER Bank/PREMIER Bankcard

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First PREMIER Bank and PREMIER Bankcard are considered one of the strongest financial organizations in the nation.
dateFounded in 1989
location
Sioux Falls, South Dakota, USA
people-size1001-5000 employees
web-link
http://www.firstpremier.com

Funding

Current Stage
Late Stage

Leadership Team

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Dana J Dykhouse
Chief Executive Officer
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T. Denny Sanford
Chairman
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Recent News

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Company data provided by crunchbase