Asahi Kasei Bioprocess America, Inc. · 2 hours ago
IT Support Analyst
Fremont, CA
Full-time
Hybrid
Entry Level
1+ years expAsahi Kasei America, Inc. is dedicated to creating for tomorrow and is currently seeking an IT Support Analyst to provide technical support and training for hardware and software systems. The role involves solving incidents, supporting users globally, and participating in local and global IT projects to enhance business efficiency.
BiotechnologyManufacturing
Responsibilities
Mainly support users, during available time providing support globally
Support remote locations as assigned
Prioritize incoming incidents, requests, and tasks to give realistic and reliable dates to requestor
Analyze, monitor, and resolve those incidents, requests, and tasks
Escalate when required to appropriate global group or external vendor/customer
Track all steps through to final resolution in the ITSM system for traceability
Document resolution in knowledge base when relevant
Follow up and confirm provided resolution with requestor
In case of on-site support is needed, business trip to other sites
Accomplish most tasks independently and be able to follow standard procedures
Co-work with other support members located globally
Work globally in teams to provide/establish global standards
Participate local/global IT project tasks with global IT team
Participate to resolutions and find ways to prevent future issues (root cause analysis)
Onboarding and training of new IT Support staff
Continuously looking for improvement in IT-related areas to increase business efficiency
Draft site notices, user guides and trainings to inform users about IT topics
Act as IT representative on local site by frequent communicating to individuals
Drafting purchase order and getting quotation from Vendor about IT assets based on user request
Make sure location, figures and proper management
Provide local site IT budget forecast proposal (capital and expense) including monitoring and documentation
Qualification
Required
Working knowledge of supporting Microsoft office (Outlook, Excel, Word, Skype Teams and SharePoint), Intune or mobile device management systems
Service Now or other ticketing system experience required
Basic problem solving, analytical and logical approaching skills
A team player with excellent oral and written communication skill
Customer service oriented and reliable
Pro-active, self-starting, making it happen, independent, flexible, multi-tasks, curious for issues
Business level English
Domestic travel up to 5%
Associate degree in IT or related field
More than 1 year of on-site/off-site IT support experience
Preferred
Any Microsoft or ITIL certification is a plus
Project management experience is a plus
Benefits
Competitive compensation with bonuses
Great health benefits
Paid time off
Paid company holidays
Strong company match to 401(k) contributions
Tuition reimbursement program
Paid parental leave
Company
Asahi Kasei Bioprocess America, Inc.
As a global partner to the biopharmaceutical industry, Asahi Kasei Bioprocess helps biologics manufacturers safely and efficiently produce medicines that patients can trust, by dependably supplying innovative yet exceptionally reliable bioprocess consumables, equipment and scientific support services.
51-200 employees
H1B Sponsorship
Asahi Kasei Bioprocess America, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2023 (1)
2022 (2)
2021 (2)
Funding
Current Stage
Growth StageLeadership Team
Daniel Strauss
Director of R&D
Recent News
GlobeNewswire News Room
2025-02-25
2025-02-18
Company data provided by crunchbase