AT&T · 1 day ago
Director-Network Ops Center
Dallas, Texas
Full-time
Onsite
Director/Executive
$158K/yr - $237K/yr
10+ years expAT&T is a leading telecommunications company seeking a Director for their Network Operations Center. This role oversees the strategic management and implementation of network infrastructure, ensuring optimal performance and compliance while leading a team of professionals.
CollaborationCommunications InfrastructureMobileService IndustryTelecommunicationsWireless
Responsibilities
Develop and implement strategies to optimize network performance, reliability, and security, ensuring compliance with company and regulatory policies
Shape and drive the vision and strategy for GT3/TCOE, ensuring alignment with broader business and technology objectives
Guide decisions on process optimization, policy development, service enhancements, and resource allocation
Direct, mentor, and develop teams of managers, technicians, and engineers through regular huddles, training, coaching, performance evaluations, and handling recruitment and grievances
Serve as the final escalation point for the most challenging technical issues, ensuring thorough root cause analysis, resolution, and implementation of preventive measures
Conduct surveillance and analysis of network systems, proactively addressing issues and efficiently resolving incidents to minimize downtime
Define and monitor KPIs such as resolution times and customer satisfaction
Ensure consistent, high-quality, and reliable 24/7 support
Oversee the integrity of documentation, knowledge bases, and escalation procedures
Communicate with stakeholders, manage budget and resources, and ensure the attainment of operational and strategic objectives
Partner with engineering, product, operations, and vendor teams to address systemic challenges and enhance service delivery
Represent service assurance support perspectives in product improvement discussions and design reviews
Identify and implement support process improvements and technical tools to increase efficiency
Stay current with industry trends and emerging technologies, applying them to enhance AT&T’s support capabilities
Qualification
Required
Bachelor's degree (BS/BA) desired
10+ years of related experience
Deep knowledge of telecommunications networks, software systems, operating systems and cloud infrastructure
Typically leads large teams, supervising supervisors as well as career-level staff within the organization
Leadership experience — proven ability managing large teams and complex technical programs
Strong analytical and problem-solving skills - ability to guide teams through ambiguity and complex outages
Responsible for influencing decisions regarding the hiring, firing, disciplinary action, promotional activity, and pay decisions for subordinates
Strong communication and collaboration skills - ability to work across technical and business functions
Benefits
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories
AT&T internet (and fiber where available) and AT&T phone
Company
AT&T
AT&T is a telecommunications company that provides wireless communications, internet and digital television services.
10001+ employees
H1B Sponsorship
AT&T has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (575)
2024 (586)
2023 (282)
2022 (450)
2021 (271)
2020 (162)
Funding
Current Stage
Public CompanyTotal Funding
$5.04BKey Investors
National Telecommunications and Information Administration
2025-09-19Post Ipo Debt· $5B
2024-02-12Grant· $42.3M
2023-01-19Grant· $2.2M
Leadership Team
Jeremy Legg
Chief Technology Officer
Pascal Desroches
Senior Executive Vice President and Chief Financial Officer
Recent News
24-7 Press Release Newswire
2026-01-24
Mobile World Live
2026-01-24
PCMag.com - Technology Product Reviews, News, Prices & Tips
2026-01-23
Company data provided by crunchbase