USAJOBS · 18 hours ago
Health Benefits Assisstant
Columbia, Missouri, USA
Full-time
Onsite
Entry Level
$41K/yr - $41K/yr
1+ years expUSAJOBS is part of the Veterans Health Administration, and they are seeking a Health Benefits Assistant. The role involves interviewing Veterans to collect demographic information, advising them on medical benefits, and providing exceptional customer service while maintaining workload reports and assisting with hospital admissions.
ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency
No H1B
U.S. Citizen Only
Responsibilities
Interview Veterans, or their designated representative, in order to collect demographic information relative to their finances, insurance, address, work history, etc. Contacts may be in person, by telephone, or by mail, and require timely and accurate input into the VA data base system
Maintain workload reports relative to these duties
Advise Veterans of their entitlement to various medical benefits and discuss copayment requirements of Veterans in discretionary categories
Responsible for researching and handling complex questions relative to their area of expertise referred by the supervisor
Expected to have extensive knowledge of the hospital admitting procedures and policies, entering in patients information into VISTA for hospital admissions, and gathering information for said admission into the facility
Provide exceptional customer service by exceeding the customer's expectations with respect and concern; focusing on the details of the customer's needs and helps the customer arrive at a satisfactory solution to the problem
Participate in the facility's Outreach events, promoting the VA
Give on-the-job training to new employees in accordance with established procedures and practices, instruct employees on changes in work procedures, provide written instructions/documentation of changes
May serve on various hospital committees and/or VISN or national work groups relative to his/her position, or at the request of the supervisor
Qualification
Required
A transcript must be submitted with your application if you are basing all or part of your qualifications on education
Only education or degrees recognized by the U.S. Department of Education from accredited colleges or institutions may be used to qualify for Federal employment
You must be a U.S. Citizen to apply for this job
To be considered for this position, you must complete all required steps in the process
Selective Service Registration is required for males born after 12/31/1959
Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment
Subject to background/security investigation
Selected applicants will be required to complete an online onboarding process
Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements
Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-4
Education: Applicants may substitute education for the required experience
Combination: Applicants may also combine education and experience to qualify at this level
A transcript must be submitted with your application if you are basing all or part of your qualifications on education
Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment
Company
USAJOBS
USAJOBS enables federal job seekers to access job opportunities across hundreds of federal agencies and organizations.
10001+ employees
Funding
Current Stage
Late StageRecent News
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