Titan Technologies · 3 hours ago
Network Operations Manager
Crownsville, MD
Full-time
Hybrid
Senior Level
5+ years expTitan Technologies is seeking a Network Operations Manager to oversee daily operational support of enterprise network environments. This role includes managing the Network Operations Center’s performance, monitoring, ticketing workflows, incident management, and ensuring SLA compliance. The Network Operations Manager will lead operational staff and ensure effective execution of monitoring, escalation, and service restoration processes.
Information TechnologyNetwork Security
Hiring Manager
Katie Bosek
Responsibilities
Manage day-to-day network operations supporting distributed enterprise environments
Ensure 24x7x365 NOC operational coverage, monitoring, and incident response
Coordinate response to network outages, degradations, and performance issues
Enforce incident, problem, and change management processes
Track and report operational metrics related to availability and service performance, executive dashboards, event correlation, including real-time service visibility
Maintain operational discipline, runbooks, SOPs, escalation procedures, and ticketing workflows
Support continuity of operations, including remote or alternate staffing models
Supervise NOC staff, shift leads, analysts, and escalation resources
Coordinate with Engineering, Service Assurance, Firewall teams, ISP/OSP field teams, and customer organizations
Lead response efforts for high priority and major incidents
Oversee NOC training programs, certification paths, and competency development
Conduct Root Cause analyses (RCAs) and implement permanent corrective actions to prevent recurrence
Manage deployment of new services, circuits and network devices and ensure quality and timeliness
Implement process improvements and introduce tools/automation to enhance operational efficiency
Qualification
Required
Bachelor's degree in Information Technology or a related field
Equivalent work experience of 5 years may be substituted for a degree
At least 5 years of experience in network operations, monitoring, troubleshooting and provisioning, including at least 2 years in a managerial or supervisory role
Proven leadership of 24x7x365 enterprise-class operations
Strong understanding of ITIL best practices, incident management and service operations
Technical background in monitoring, routing/switching, provisioning, firewall basics and service assurance
Preferred
ITIL 4 Foundation certification highly preferred
Company
Titan Technologies
Titan Technologies specializes in transformative information technology solutions and services.
501-1000 employees
H1B Sponsorship
Titan Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (22)
2023 (25)
2022 (17)
2021 (16)
2020 (24)
Funding
Current Stage
Late StageLeadership Team
Jonathan Copeland
Chief Financial Officer
David Ramirez
Chief Operating Officer
Recent News
Springfield Business Journal
2026-01-22
Washington Technology
2026-01-22
2025-11-07
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