Assurant · 6 hours ago
Shared Services Team Lead
Springfield, OH
Full-time
Onsite
Mid Level
$20.96/hr - $34.59/hr
3+ years expAssurant is a leading global business services company that supports, protects, and connects major consumer purchases. The Shared Services Team Lead is responsible for team workflow, ensuring client standards are met, and providing training and coaching to team members to foster a productive environment.
Customer ServiceFinanceFinancial ServicesInformation TechnologyInsurance
Responsibilities
Applies expert problem-solving skills on complex issues for researching and resolving exception items that have been initiated via various channels
Analyzes problems, make recommendations, and make decisions impacting team
Monitor and manage daily workflow
Ensures that all deadlines are met, and that daily work is distributed appropriately and that client standards are met on a daily, weekly, and monthly basis
Provides training, coaching, motivation, and direction to team members while creating an environment which encourages teamwork, commitment, increased productivity and superior quality
Responsible for performing job requirements including processing checks, payments, maintenance, basic analysis, research, or communicating with the vendor’s technical team
May perform monetary functional transactions such as balancing and sending wire requests to the clients
Use multiple systems for printing, notating, tracking, information gathering and / or trouble shooting the items raised by the client / insurance company / customer
Communicate with internal and external clients
Create daily and monthly reports for use by auditors and internal tracking
Participates in regularly scheduled conference calls with clients designed to obtain feedback on the performance of the Unit, and to provide an opportunity to implement any necessary procedural changes
The Team Lead partners with the manager on process improvements and workflow to ensure business objectives are met
Follows standard procedures and policies with more senior levels using greater latitude and judgment in responding to inquiries
Provides a high level of accuracy in check handling
Maintain secure check handling environment, if applicable
Validate accuracy of payees for specific clients
Qualification
Required
High School diploma or GED
3-year experience in insurance, banking, finance, mortgage servicing or related experience/education
Preferred
Proficient with MS Excel, MS Word and web based applications
Good verbal/written communication skills
Solid work quality, accuracy and proficiency
Sound analytical skills
Solid internal and external communication skills
General system application and processing knowledge
Solid customer service skills
Ability to adapt well to change
Applies expert problem solving and analytical skills to resolve complex issues
Benefits
Your medical benefits begin on your first day
We provide tuition reimbursement available after 6 months
We deliver exceptional paid time off
Company
Assurant
Assurant provides protection products and related services to safeguard companies against risks.
10001+ employees
H1B Sponsorship
Assurant has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (12)
2023 (24)
2022 (34)
2021 (6)
Funding
Current Stage
Public CompanyTotal Funding
$469.1M2025-08-18Post Ipo Debt· $296M
2023-02-28Post Ipo Debt· $173.1M
2004-02-05IPO
Leadership Team
Keith Demmings
President and Chief Executive Officer
Ricardo Fiuza
President & CEO - Latin America
Recent News
2026-01-19
2026-01-19
Company data provided by crunchbase