Metro Sales Inc. · 12 hours ago
Customer Service Order Entry specialist
Burnsville, MN
Full-time
Onsite
New Grad, Entry LevelMetro Sales Inc. is an industry leading hardware, software, and managed services provider in the Midwest. They are seeking a Customer Service/Order Entry Specialist responsible for processing orders and delivering exceptional customer service while maintaining call and email volume expectations.
Manufacturing
Responsibilities
Receive and process incoming calls and emails
Process supply orders and submit returns on vendor websites
Strive to exceed team goals: calls per day, average talk time on live calls, % of Productivity, service error rates, supply error rates and phone audits
Maintain team goals for Hold Time and Grade of Service
Process standard reports within excel and proprietary software
Participate in cross training to support other departments as needed
Other responsibilities as assigned by Supervisor or Manager
Qualification
Required
High School Diploma or equivalent
Microsoft office products MS Outlook, Excel, and Word
Able to travel to all Metro Sales locations (estimated 10 days a year) and Customer locations as needed
Valid Drivers License
Clean Driving Record
Preferred
Excellent typing & Ten-key skills
Exhibit excellent Communication, organizational and prioritization skills
Prior Customer service experience
Benefits
Medical, Dental and Vision Insurance
Short- and long-term disability program
Life Insurance
Educational Development Benefits
Employee Stock Ownership Plan (ESOP) + Gainshare
401K+ Match
PTO
Paid Volunteer Days! Opportunities for community involvement with your peers.
Company
Metro Sales Inc.
Metro Sales Inc. is a business supplies and equipment company offering multifunction printers and copiers.
Founded in 1969
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Dan Tuohy
CEO/President/Board Chair
Company data provided by crunchbase