EDP · 15 hours ago
Director of Inside Sales
Chicago, IL
Full-time
Onsite
Director/Executive
7+ years expEDP is a rapidly growing residential and business services company, and they are seeking a dynamic and strategic Inside Sales Director. This role involves designing, implementing, and executing a comprehensive sales enablement and training strategy to elevate sales capabilities and drive measurable improvements in performance.
EnergyNatural ResourcesReal EstateRenewable EnergyRetail
Hiring Manager
Adam Greene
Responsibilities
Design and implement comprehensive onboarding programs for new hires across Account Manager and CSR roles
Develop and deliver ongoing sales training programs focused on consultative selling, objection handling, and closing techniques
Create sales playbooks, training materials, and enablement content tailored to B2C residential and business services tailored to phone and email interactions
Conduct regular skills assessments to identify gaps and customize training interventions
Lead certification programs to ensure consistent sales execution across the team
Provide one-on-one coaching and ride-alongs (call shadowing) to reinforce learning and drive behavior change
Introduce and implement proven sales methodologies that align with our B2C sales model
Analyze current sales processes and identify opportunities for improvement to increase conversion rates
Standardize best practices across the EDP organization to drive consistency and scalability
Develop and refine sales scripts, talk tracks, and messaging frameworks
Create a feedback loop between sales execution and process refinement
Lead the implementation and optimization of Microsoft Dynamics CRM across the EDP team
Drive user adoption through hands-on training and change management
Establish CRM standards, workflows, and reporting dashboards to improve visibility and accountability
Ensure data integrity and proper utilization of CRM features to support the sales process
Partner with sales and leadership to continuously enhance system functionality
Lead go-to-market transformation from Account Managers and Customer Service Representatives to a best-in-class, decentralized inside sales organization
Hire & train Inside Sales Reps in local operating markets across the country
Ensure consistent process, training, tools and metrics across the organization, while tailoring smaller details to the local markets
Create a high-performing sales culture focused on meeting sales targets and signing customers to long-term service relationships with EDP
Establish key performance indicators (KPIs) to measure sales effectiveness and enablement program impact
Monitor sales metrics, pipeline health, and conversion rates to identify trends and opportunities
Provide regular reporting to leadership on training effectiveness and sales performance improvements
Use data-driven insights to iterate and improve enablement programs
Develop performance improvement plans for underperforming team members
Partner with the VP of Commercial Strategy to align enablement initiatives with broader business objectives
Collaborate with marketing to ensure sales and marketing alignment on messaging and lead generation
Work with Regional Vice Presidents and General Managers to identify opportunities in their respective markets and support sales growth in their markets
Work with operations to stay current on service offerings and competitive positioning
Act as the voice of the sales team, providing feedback to leadership on market conditions and customer insights
Qualification
Required
7+ years of experience managing and leading inside sales teams, preferably in B2C environments
Proven track record in sales enablement, sales training, or sales operations roles
Demonstrated success in building sales training programs from scratch or transforming underperforming teams
Strong understanding of B2C sales cycles, consumer behavior, and consultative selling techniques
Experience implementing and driving adoption of CRM systems (Microsoft Dynamics experience strongly preferred)
Expertise in sales methodologies and frameworks
Exceptional presentation, facilitation, and coaching skills with the ability to inspire and motivate teams
Strong analytical skills with the ability to translate data into actionable insights
Preferred
Experience in residential services, home services, field services, or related industries is a plus
Company
EDP
EDP is a rapidly growing company — with deep experience in retail and commercial propane sales, operations and finance.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
John Casper, CPA
EVP and Chief Financial Officer
Boyd H McGathey
President & Chief Operating Officer
Recent News
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