Intracruit Solutions · 20 hours ago
DMS INSTALL COORDINATOR
United States
Contract
Remote
Mid LevelIntracruit Solutions is seeking a Dealership Software Installation Facilitator to oversee and coordinate the deployment of dealership management software solutions. The role involves acting as the primary point of contact for automotive dealership leadership and ensuring a seamless transition while driving user adoption and maximizing the value of new technology.
Staffing & Recruiting
Hiring Manager
Ray Sharma
Responsibilities
Help contribute by leading and coordinating all phases of software installation, from initial assessment and planning through post-installation support. Act as the point of contact and ensure all milestones are met on time and within scope
Drive adherence to project timelines, deliverables, and quality standards; proactively escalate risks and develop mitigation plans
Serve as the main liaison between dealership staff, software vendors, and Deloitte teams, ensuring clear communication of project objectives, timelines, milestones, and expectations
Foster collaboration and ensure effective stakeholder buy-in at each project stage
Oversee the technical installation and integration of software systems (finance, inventory management, CRM, etc.), ensuring alignment with dealership business needs
Rapidly identify, troubleshoot, and escalate technical and operational issues, coordinating with internal and external resources to quickly resolve barriers to success
Design and deliver engaging learning experiences (both in-person and virtual), guiding dealership teams through software functionality, best practices, and change adoption
Provide hands-on support through the transition, equipping users of all skill levels to confidently utilize new tools
Maintain comprehensive records on project implementation, custom configurations, user feedback, and lessons learned to enable ongoing optimization of deployment processes
Qualification
Required
Previous experience in software implementation, digital enablement, dealership operations, or technical customer support strongly preferred
Foundational understanding of Dealership Management Software (DMS), automotive business processes, and core IT infrastructure
Exceptional communication, organizational, and analytical problem-solving skills
Willingness and ability to travel extensively (up to 75% or higher at times) to deliver on-site support at dealership locations nationwide
Demonstrated project management and multitasking capabilities
Technical curiosity with a proactive approach to troubleshooting software and hardware issues
Strong client service orientation, empathy, and adaptability to support and train users at all levels of digital fluency
Company
Intracruit Solutions
Welcome to Intracruit Recruiting and Staffing Company, where the future takes shape with each placement we make.
Founded in 2017
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase