TransTrack Solutions Group · 1 day ago
Implementation Consultant
United States
Full-time
Onsite
Mid Level
3+ years expTransTrack Solutions Group is seeking an Implementation Consultant to lead the implementation of their software for agency ridership data trends and reporting needs. This role involves direct interaction with customers, conducting business analysis, requirements gathering, software installation, testing, and training.
Business IntelligenceData Center AutomationTransportation
Hiring Manager
Abigail Nagowski
Responsibilities
Working closely with our customers, professional services team, project manager, and development team to ensure that our solution is delivered and operational in the most efficient and effective manner possible
Analyze and document in detail a customer's environment to communicate with development team
Develop strong relationships with your clients and establish credibility and trust
Confidently communicate status updates to internal and external stakeholders
Work under minimal supervision and deal with multiple projects effectively and efficiently, meeting stringent timelines and changing priorities
Using your strong leadership skills and ability to think analytically and strategically to resolve problems
Create training content and deliver training to the customers end users or subject matter experts
Providing support during and after a project implementation
Manage customer issues through effective troubleshooting, listening, problem solving, positive action, information gathering and case escalation in a timely manner when appropriate
Always looking for ways to make things better, faster and more streamlined – both for customers and internally
Other duties as assigned
Qualification
Required
Superior troubleshooting and problem solving skills
Excellent communication and active listening skills
A strong work ethic; self-directed and resourceful
Ability to work independently and as a team member
Ability to work in a fast-paced environment
Proficient in Microsoft Office Suite and related software(s)
A minimum of 3 years of direct customer facing experience in a technical software support role
Prolonged periods sitting at a desk and working on a computer/laptop
Ability to travel up to 40% of the time (including domestic and international), sometimes for extended periods, which may involve sitting during transit and walking at various locations
Must be able to lift up to 10 pounds at a time
Must be able to handle high utilization of hand and wrist dexterity
Preferred
Bachelors Degree or Diploma relevant to the information technology industry
Understanding of the North American Transit Industry and Agencies
Company
TransTrack Solutions Group
Business/Transit Intelligence Consulting TransTrack helps transit agencies work smarter and save money by streamlining business processes, integrating multiple data sources and improving information available for decision-making.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase