AVEVA · 3 hours ago
Simulation Technical Support Senior Engineer
Houston Memorial City
Full-time
Hybrid
Senior Level
$82K/yr - $137K/yr
5+ years expAVEVA is creating software trusted by over 90% of leading industrial companies. As a senior technical support engineer, you’ll troubleshoot complex issues, guide junior engineers, and deliver expert training to global clients.
ChemicalComputerData MiningElectronicsIndustrial ManufacturingInformation TechnologySimulationSoftware
Responsibilities
Coverage of and response to live inbound technical support cases
Ability to handle the more complex and advanced cases and to provide support to junior level engineers
Technical troubleshooting, analysis, and diagnosis of issues
Issue replication / duplication
Research into workarounds and solutions
Documentation of activities and findings in a case tracking tool
Maintain product knowledge and proficiency
Knowledge transfer via technical documentation such as Tech Notes, remote sessions recordings, Articles, White Papers, Knowledge Objects
Position will involve performing customer training
Teaching Intermediate and Custom level courses
Training junior engineers to get to the next technical level
Position will require some travel to receive or to provide training, to visit a customer site for troubleshooting purposes or to attend meetings/conferences
Staffing and presenting technical papers at conferences and events and being the face of technical support to our customers
Qualification
Required
Bachelor's degree in Chemical Engineering or higher with Process simulation and/or optimization experience required - (Bachelor's degree in Mechanical, Electrical, Process, Petroleum Engineering, Computer Science or Computer Engineering might be a fit under evaluation)
5+ years of experience in process engineering or pipeline simulation
Experience with software application support or deployment in the Oil & Gas industry
English language verbal and written communication skills
Preferred
Customer service and technical support experience
Instruction/training experience
Experience with AVEVA's Pipeline Simulation products (e.g., PIM, PTS, SimSuite) or with AVEVA's SimSci products (e.g. APS, Pro/II, DynSim, APO, etc)
Proficiency in other languages (mainly Portuguese and Spanish)
Benefits
Flex work hours
20 days PTO rising to 25 with service
Three paid volunteering days
Primary and secondary parental leave
Well-being support
Medical
Dental
Vision
401K
Company
AVEVA
AVEVA is an engineering IT software provider to plant, power, and marine industries.
5001-10000 employees
H1B Sponsorship
AVEVA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (2)
Funding
Current Stage
Public CompanyTotal Funding
unknown2022-09-21Acquired
1999-03-19IPO
Leadership Team
Caspar Herzberg
Chief Executive Officer, AVEVA & Member of the Schneider Electric Executive Committee
Jon Hobbs
SVP R&D - Industrial Engineering & AI
Recent News
Best ERP Software, Vendors, News and Reviews
2026-01-22
IT News Africa
2026-01-20
Company data provided by crunchbase