Mix Talent · 3 days ago
Associate Director Customer Advanced Analytics
Concord, MA
Full-time
Hybrid
Lead/Staff, Director/Executive
$185K/yr - $205K/yr
8+ years expMix Talent is seeking an Associate Director of Customer Advanced Analytics to build and measure an analytical view of patient journeys and healthcare provider behavior. The role involves translating complex data sets into actionable insights, leading customer segmentation strategies, and collaborating with cross-functional teams to ensure data integrity and alignment with business objectives.
Human ResourcesRecruitingStaffing Agency
Hiring Manager
Cameron Crockett
Responsibilities
Translate large and complex data sets into actionable business insights, using (including specialty pharmacy data, claims, EMR, CRM, and third-party sources). into actionable business insights
Analyze the effectiveness of field force effectiveness, engagement strategies, and commercial initiatives; provide recommendations for optimization
Lead the development of advanced customer segmentation, targeting, and profiling strategies across HCPs, institutions, and payers
Translate large and complex data sets (including specialty pharmacy data, claims, EMR, CRM, and third-party sources) into actionable business insights
Analyze the effectiveness of field force engagement strategies and commercial initiatives; provide recommendations for optimization
Translate customer trends into sales and revenue forecasts to address assumptions that drive product sales and brand forecasts
Lead brand reporting and analytics
Partner with cross-functional teams (Commercial, Market Access, Patient Services, IT, and Data Engineering) to ensure data integrity, accessibility, and alignment with business objectives
Define requirements and partner with vendors or internal IT teams to enhance data pipelines, dashboards, and self-service analytics tools
Ensure analytical rigor in KPI tracking, reporting, and business performance reviews
Understand the unique dynamics of rare disease markets, including small patient populations, diagnostic challenges, and specialized distribution models
Develop and maintain models to support forecast forecasts, accuracy assumptions, patient funnel analysis, and therapy uptake patterns
Serve as a trusted analytics partner to senior commercial leadership, brand teams, and field operations, data management, and market research
Present findings and recommendations to leadership and cross functional teams in a clear and impactful manner
Collaborate with compliance and legal teams to ensure data use aligns with regulatory standards
Qualification
Required
Bachelor's degree in a quantitative field (e.g., Statistics, Mathematics, Data Science, Economics); advanced degree (MS, PhD, MBA) preferred
8+ years of experience in data analytics, ideally within the pharmaceutical or biotechnology industry
Deep expertise in healthcare data sources such as IQVIA, Symphony, specialty pharmacy distribution data, claims, EMR, and lab data
Proficient in SQL, Python, and R, with strong skills in data visualization tools like Tableau and Power BI
Familiar with CRM platforms such as Veeva and Salesforce, and their role in optimizing field force effectiveness
Strong problem-solving abilities and business acumen, with a talent for communicating complex data insights to non-technical stakeholders
Comfortable working in fast-paced, data-driven environments and contributing to strategic initiatives across cross-functional teams
Preferred
Experience in rare disease or specialty markets is a strong plus
Company
Mix Talent
Mix Talent is a biotech and healthcare-focused talent recruitment and consulting organization headquartered in Columbus, Ohio.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Tori Schaefer, PhD
Director, Client Solutions & Scientific Partnerships
Recent News
2023-06-05
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2022-06-03
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