Net2Source (N2S) · 3 weeks ago
ITSM Service Now Developer
Pleasanton, CA
Full-time
Onsite
Senior Level
5+ years expNet2Source, Inc. is one of the fastest growing IT Consulting companies across the USA, headquartered in NJ. They are seeking an ITSM Service Now Developer to implement and enhance the ServiceNow platform, ensuring operational support and maintenance while collaborating with business stakeholders.
B2BDeliveryHuman ResourcesInformation Technology
Responsibilities
Gather and analyze the requirements provided by client
Implement, enhance, develop and integrate ServiceNow platform, Service Catalog and Service Portal per business requirements in a highly collaborative, inclusive and tolerant environment
Provide day to day operational support and maintenance including planned maintenance outages
Collect, consolidate and analyze service metrics to facilitate decision making related to service improvements
Conduct unit testing and install new modules, releases and version upgrades
Actively manages the life-cycle of the platform
Monitor and fine tune application to achieve optimum performance levels
Perform assessments and listen to internal customers to understand and anticipate their business needs and determine their priorities in the context of the overall enterprise and strategy
Provide expert level consulting to primary support team (e.g act as a Tier-2/3 support for Service Portal and Service Catalog)
Proactively develop and maintain technical knowledge in a specialized area, remaining up-to-date on current trends and best practices
Create and maintain technical documentation regarding development processes, best practice guidelines and other related artifacts (e.g. templates, etc.)
Complete development, configuration and workflow administration to support business processes on the platform
Qualification
Required
Technical expert in ServiceNow with a minimum 5 years working experience as Developer and 8 years overall in IT
Bachelor's degree is highly desired. Equivalent combination of education and experience may be substituted in lieu of degree
Experience with implementing multiple ServiceNow Service Portals across different domains in a large enterprise
Experience implementing ServiceNow modules: Incident Management, Problem Management, Service Catalog Management, Reporting & Analytics, and Change Management
Understanding of ITIL v3 and its components
Expertise in ServiceNow scripting including JavaScript, AngularJS, Bootstrap, JQuery
Relational database expertise in relation to an enterprise software system (Oracle, Microsoft SQL, MySQL, etc.)
Expertise in Web technologies (Web Services – SOAP/REST, XML, HTML, CSS, HTTP, etc.)
Expertise in developing across clients – Desktops, Mobile Apps etc
Understanding of Enterprise IT Architecture and Knowledge of system design and development used within Service Oriented architecture
Strong analytical, problem solving, organizational and planning skills
Customer engagement with strong personal skills to build and maintain collaborative relationships between business stakeholders, IT service owners and Service Designers
End user support including troubleshooting, root cause analysis and permanent resolution of system issues
Ability to multitask and manage time effectively amongst multiple priorities
Ability to communicate to all levels of end users, customers, service designers and Management staff
Ability to work on a cross-functional team to design and implement scalable and sustainable systems
Demonstrated writing skills for creating job aids, functional, design and configuration specifications
Strong and effective communication skills
Gather and analyze the requirements provided by client
Implement, enhance, develop and integrate ServiceNow platform, Service Catalog and Service Portal per business requirements in a highly collaborative, inclusive and tolerant environment
Provide day to day operational support and maintenance including planned maintenance outages
Collect, consolidate and analyze service metrics to facilitate decision making related to service improvements
Conduct unit testing and install new modules, releases and version upgrades
Actively manages the life-cycle of the platform
Monitor and fine tune application to achieve optimum performance levels
Perform assessments and listen to internal customers to understand and anticipate their business needs and determine their priorities in the context of the overall enterprise and strategy
Provide expert level consulting to primary support team (e.g act as a Tier-2/3 support for Service Portal and Service Catalog)
Proactively develop and maintain technical knowledge in a specialized area, remaining up-to-date on current trends and best practices
Create and maintain technical documentation regarding development processes, best practice guidelines and other related artifacts (e.g. templates, etc.)
Complete development, configuration and workflow administration to support business processes on the platform
Company
Net2Source (N2S)
Net2Source (N2S) is a Minority owned global workforce solutions company recognized by SIA as the largest and fastest-growing Total Talent Solutions provider with a presence in 34 countries and in-house Glo-Cal (global and local) teams to support our clients.
1001-5000 employees
H1B Sponsorship
Net2Source (N2S) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (7)
2022 (8)
2021 (10)
2020 (25)
Funding
Current Stage
Late StageLeadership Team
Ashish Garg
Founder & CEO
Company data provided by crunchbase