Transwestern · 22 hours ago
Front Desk Agent
Houston, TX
Full-time
Onsite
New Grad, Entry LevelTranswestern is a dynamic enterprise in commercial real estate, and they are seeking a Front Desk Agent to be the first point of contact for guests at Hotel Granduca. The role involves delivering exceptional service, managing reservations, and ensuring a seamless check-in and check-out process.
Commercial Real EstateProperty ManagementReal Estate
Responsibilities
Greet guests with professionalism and hospitality, ensuring a smooth check-in and check-out experience
Proactively follow up post check-in to ensure guest satisfaction
Provide concierge recommendations for dining, attractions, and events
Log guest requests accurately and coordinate with internal departments to fulfill these requests to ensure a seamless stay
Handle incoming reservation calls, emails, and walk-ins with professionalism
Manage bookings, availability, rates, and promotions in the Property Management System
Process room assignments, payment authorizations, and special requests
Update and maintain guest profiles and reservation notes
Assist with PBX operations, including routing incoming calls to the appropriate departments or personnel as needed
Manage payment processing and ensure accuracy in all transactions
Balance daily cash and credit card totals according to cashiering policies
Complete shift checklists, logs, and reports
Assist with basic night audit tasks as assigned
Deliver guest mail, messages, and packages promptly
Communicate effectively with team members, including but not limited to housekeeping, in-room dining, and engineering
Maintain organization and cleanliness of the front desk and lobby areas
Follow hotel emergency procedures and fire safety protocols
Remain vigilant to any guest safety concerns and report all issues immediately to the appropriate personnel
Participate in VIP welcome efforts and special guest arrangements
Other duties as assigned
Qualification
Required
High school diploma or equivalent is required
Knowledge of telephone systems and front office technology
Exceptional interpersonal and communication skills
Exhibit a professional and guest-centric approach
Time management and multitasking abilities
Attention to detail, excellent organizational skills, and ability to operate in high-pressure situations
Ability to build rapport with guests and resolve concerns effectively
Ability to lift and carry up to 25 lbs
Frequent walking and standing for extended period
Occasional bending, twisting, and reaching
Frequent use of verbal communication, hearing, and visual focus is required to effectively interact with guests and team members
Preferred
Hospitality or customer service training is a plus
Previous experience in a luxury hotel or high-end customer service environment is preferred
Experience with front desk, concierge, or PBX operations is a plus
Proficiency in hotel property management systems (Opera preferred)
Familiarity with basic Microsoft Office software (Microsoft Word, Outlook)
Multilingual abilities a plus (English required)
Company
Transwestern
Transwestern offers real estate development, agency leasing, commercial property management, and consulting services
Founded in 1978
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2011-12-08Acquired
Leadership Team
Adam Altsuler
Chief Financial Officer
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