Xyant Services · 22 hours ago
AEM Assets as a Cloud Service – Platform Operator
San Jose, CA
Contract
Hybrid
Mid LevelXyant Services is seeking a Platform Operator for their AEM Assets as a Cloud Service. The role involves overseeing the technical management and daily operations of the AEM Assets Cloud platform, ensuring optimal performance, security, and compliance while providing user support and enabling efficient workflows.
Computer Software
Hiring Manager
vivek krishnan
Responsibilities
Oversee the technical management and daily operations of the AEM Assets Cloud platform
Monitor AEM Assets system performance (compute services, orchestration, replication, CDN usage, storage)
Troubleshoot platform issues, coordinate fixes with engineering and support teams, and ensure optimal uptime and availability
Manage platform configuration, user access, and environment health across author, preview, and publish tiers (leveraging AEM Cloud Manager CI/CD)
Implement and enforce cloud platform governance, including asset lifecycle policy, metadata standards, and compliance with enterprise and industry security guidelines
Maintain role‑based access controls and user entitlement management via IMS (Identity Management Service)
Support audit requirements through logs, monitoring, reporting, and platform usage reviews
Maintain active monitoring of cloud system health, asset processing pipelines, workflows, and integrations
Respond to incidents, perform root‑cause analyses, and implement preventive measures
Collaborate with Cloud Service providers and internal SRE/DevOps teams when escalations arise (aligned with Adobe cloud operations responsibilities)
Support and optimize AEM workflows used for creative production, processing, approvals, and delivery
Develop and implement automations and light orchestration to increase operational efficiency across cloud components
Monitor and enhance the performance of the Assets Compute services (e.g., image/video renditions, Sensei‑powered metadata extraction)
Maintain integrations across Adobe Creative Cloud, Workfront, Workfront Fusion, Marketing systems, and external platforms (as referenced in AEM Assets on Cloud RACI)
Ensure stability of API‑driven and Cloud Manager–based CI/CD interactions with AEM Assets environments
Collaborate with partner teams when new integrations or enhancements are required
Provide technical support to users requiring access, troubleshooting, or workflow guidance
Assist content authors, librarians, activation leads, and creative teams with platform operations (based on enterprise RACI roles)
Support training, onboarding, best‑practice documentation, and platform communications
Qualification
Required
Hands‑on experience with AEM Assets as a Cloud Service, Cloud Manager, and Adobe Admin Console
Understanding of cloud‑native architecture, autoscaling, and distributed systems
Familiarity with DAM best practices (metadata, taxonomy, workflows, governance)
Ability to interpret logs, troubleshoot platform errors, and analyze performance metrics
Knowledge of Adobe Sensei automation capabilities and asset processing pipelines
Strong communication and cross‑team collaboration
Ability to operate in high‑ambiguity environments with proactive problem‑solving
Excellent documentation, organization, and stakeholder‑management abilities
Preferred
Experience with enterprise operations for digital asset management platforms
Experience supporting creative, marketing, or content‑production workflows
Exposure to SRE/DevOps patterns for cloud services, including monitoring, alerting, and CI/CD
Company
Xyant Services
Xyant is an AI innovation lab and data engineering company developing secure, production-grade Generative and Agentic AI systems and AI-ready products tailored to regulated industries.
Founded in 1995
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Shalini Srinivasan
Chief Operating Officer
Company data provided by crunchbase